IT Support Specialist

IT Support Specialist (Onsite/Hybrid)Position OverviewWe are seeking an experienced IT Support Specialist to provide onsite and remote operational IT support within a fast-paced technology environment. This role is responsible for ensuring seamless day-to-day IT operations, supporting employees, managing endpoint devices, facilitating onboarding and offboarding processes, and maintaining office technology infrastructure.The ideal candidate will serve as the primary onsite IT resource, collaborating closely with global IT, Security, Infrastructure, and Engineering teams to deliver exceptional technical support and operational continuity.Key ResponsibilitiesOnsite IT Support & Employee OperationsProvide onsite IT support for approximately 120+ office-based employees.Troubleshoot hardware, software, SaaS applications, conferencing systems, printers, and office technology issues.Deliver responsive technical support to employees and executives.Support onboarding and offboarding activities, including:Device preparation and deploymentUser account setup and configurationEquipment assignment and collectionAccess and permissions supportEnsure operational continuity for employee IT services.Endpoint & Identity ManagementSupport and maintain MacOS and Windows environments.Deploy, enroll, patch, troubleshoot, and maintain endpoint devices using:KandjiMicrosoft IntuneManage user lifecycle operations, including:Account provisioning and deprovisioningAccess managementPermission administrationIdentity-related troubleshootingProvide support for:Google WorkspaceOktaCato VPNZoomOffice Infrastructure & Technology SupportSupport office technology and infrastructure, including:Wireless networkingConference rooms and collaboration technologiesZoom Rooms and Neat devicesAudio/Visual systemsPrinters and peripheralsEmployee hardware and office technology equipmentPerform onsite troubleshooting and issue resolution.Coordinate with vendors, service providers, and internet service providers when needed.Ensure office technology readiness and uninterrupted business operations.Project & Infrastructure SupportParticipate in IT infrastructure and operational projects.Assist with:Office relocations and expansionsNetwork infrastructure deploymentsData center setup and supportHardware refresh and rollout initiativesOffice cabling and technology installationsSupport occasional after-hours maintenance activities when required.Collaboration & ReportingWork closely with internal IT, Infrastructure, Security, and Engineering teams.Escalate and coordinate complex technical issues as needed.Maintain clear communication regarding incidents, support requests, and operational activities.Track and manage work through ticketing and project management platforms such as Jira, SuperOps, monday.com, or similar tools.Follow established IT operational procedures, standards, and documentation.Required Qualifications5+ years of experience in onsite IT support, desktop support, or corporate IT operations.Strong hands-on experience supporting MacOS and Windows environments.Experience administering and supporting:KandjiMicrosoft IntuneGoogle WorkspaceOktaCato VPNStrong troubleshooting and problem-solving skills.Experience supporting office infrastructure, end-user devices, and collaboration technologies.Excellent customer service and communication skills.Ability to work independently while collaborating effectively with distributed global teams.Preferred QualificationsExperience supporting high-growth technology, fintech, or SaaS organizations.Familiarity with Fortinet and UniFi/Ubiquiti networking environments.Experience managing onboarding and offboarding processes.Experience supporting infrastructure, network, or office technology projects.Knowledge of SaaS management platforms such as Torii or similar tools.Experience with office relocations, data center operations, and network implementations.Technical EnvironmentMacOSWindowsKandjiMicrosoft IntuneGoogle WorkspaceOktaCato VPNZoom & Zoom RoomsNeat DevicesJiraSuperOpsmonday.comFortinet (Preferred)UniFi/Ubiquiti (Preferred)Work ArrangementFull-Time Option5 days per weekOnsite: Tuesday–ThursdayRemote: Monday and FridayPart-Time Option3 days per weekOnsite: Tuesday–ThursdayAdditional InformationOccasional evening or weekend support may be required.This position requires a hands-on, customer-focused professional who thrives in a dynamic and fast-paced environment.The successful candidate will work closely with global IT, Infrastructure, Security, and Engineering teams to ensure a seamless technology experience for employees.Matrix is a global, dynamic, and fast‑growing technology services and consulting company with over 17,000 employees worldwide. Founded in 2001, Matrix has grown through significant organic expansion and strategic acquisitions, executing some of the largest and most impactful technology projects in the market.We specialize in the design, development, and implementation of advanced technologies, software solutions, and digital products. Our services include infrastructure and consulting, IT outsourcing and offshore delivery, training and assimilation programs, and acting as a trusted implementation and delivery partner for the world’s leading software vendors.With deep expertise across both the private and public sectors—spanning Finance, Telecom, Healthcare, Hi‑Tech, Education, Defense, and Security—Matrix serves a strong customer base in Israel alongside a continuously expanding global client portfolio.At Matrix, our people are at the heart of our success. We are a community of talented, creative, and dedicated professionals who are passionate about innovation and excellence. We actively attract, develop, and retain top talent, recognizing that every employee’s contribution is critical to our continued growth and future success.Matrix’s success is built on a challenging and engaging work environment, competitive compensation and benefits, and meaningful career development opportunities. We foster a diverse, inclusive culture that encourages collaboration, continuous learning, and growth—together.Join the winning team. Be challenged, grow your career, and enjoy the journey in a highly respected global organization.To learn more, visit: www.matrix-ifs.com EQUAL OPPORTUNITY EMPLOYER: Matrix is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. Matrix is committed to the principle of equal employment opportunity for all employees, providing employees with a work environment free of discrimination and harassment. All employment decisions at Matrix are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in our locations. Matrix will not tolerate discrimination or harassment based on any of these characteristics. Matrix encourages applicants of all ages.