Solution Engineer

Matrix is seeking a Solutions Engineer to help design, implement, and support a next‑generation, governed knowledge infrastructure for complex legacy systems. This role sits at the intersection of systems analysis, customer engineering, and applied AI, supporting large, regulated enterprises—particularly in banking, financial services, and insurance (BFSI).You will work with opaque, decades‑old codebases (e.g., mainframe and legacy languages) and help transform them into structured, queryable knowledge layers that both humans and AI systems can reason over reliably and safely.This role is well‑suited for individuals who thrive in ambiguity, enjoy complex problem‑solving, and are comfortable operating as a trusted technical advisor to senior enterprise stakeholders.Key ResponsibilitiesAnalyze and troubleshoot complex, legacy system environments and enterprise software implementationsSupport customer onboarding, implementation, and post‑deployment troubleshootingDiagnose issues methodically, identify root causes, and document findings clearlyCollaborate with product, engineering, and customer teams to resolve issues and improve system reliabilityTranslate complex technical concepts into clear, actionable guidance for non‑technical stakeholdersApply large language models (LLMs) and prompt‑engineering techniques to solve real‑world system and knowledge problemsSupport installations and environments by navigating logs, services, and runbooks as neededRequired QualificationsStrong ability to operate in ambiguous, ill‑defined problem spacesProven skill in breaking complex systems into manageable componentsRoot‑cause focused mindset rather than symptom‑based troubleshootingComfortable learning as you go and proactively finding answersProblem‑Solving & Analytical SkillsCustomer & Systems Experience3–5 years of experience in customer‑facing technical roles (e.g., Solutions Engineering, Implementation Consulting, L2/L3 Support, Systems Integration)Experience with complex B2B enterprise software environmentsAbility to reproduce issues, document bugs clearly, and communicate with engineering teamsAbility to read and understand code (Python, JavaScript, SQL, or similar)Preferred:Exposure to legacy or mainframe technologies (COBOL, PL/I, JCL)Familiarity with graph databases or query languages (e.g., Neo4j, Cypher)AI & Prompt EngineeringHands‑on experience with multiple LLM platforms (e.g., ChatGPT, Claude, Gemini)Strong understanding of prompt design techniques (few‑shot, chain‑of‑thought, structured outputs, multi‑step reasoning)Ability to select and adapt models based on task requirementsExperience solving non‑trivial, real‑world problems using LLMsInterest or experience in agentic workflows, tool‑calling, and evaluation loopsUnderstanding of context limits, token usage, grounding, and hallucination risksClient & Communication SkillsProfessional presence suitable for senior enterprise and BFSI stakeholdersClear, concise written and verbal communicationCalm and effective under pressure, including production‑level issuesAbility to balance patience as an educator with authority as a technical expertTechnical FluencyComfortable working in Linux command‑line environmentsFoundational knowledge of Docker and KubernetesBasic networking understanding (ports, DNS, TLS, firewalls, proxies)Familiarity navigating at least one major cloud platform (AWS, Azure, or GCP)Preferred:Experience working at a B2B technology vendor or consulting firmExperience with regulated enterprise environments and review cyclesDemonstrable portfolio related to AI, prompt engineering, or agent systemsMatrix is a global, dynamic, and fast‑growing technology services and consulting company with over 17,000 employees worldwide. Founded in 2001, Matrix has grown through significant organic expansion and strategic acquisitions, executing some of the largest and most impactful technology projects in the market.We specialize in the design, development, and implementation of advanced technologies, software solutions, and digital products. Our services include infrastructure and consulting, IT outsourcing and offshore delivery, training and assimilation programs, and acting as a trusted implementation and delivery partner for the world’s leading software vendors.With deep expertise across both the private and public sectors—spanning Finance, Telecom, Healthcare, Hi‑Tech, Education, Defense, and Security—Matrix serves a strong customer base in Israel alongside a continuously expanding global client portfolio.At Matrix, our people are at the heart of our success. We are a community of talented, creative, and dedicated professionals who are passionate about innovation and excellence. We actively attract, develop, and retain top talent, recognizing that every employee’s contribution is critical to our continued growth and future success.Matrix’s success is built on a challenging and engaging work environment, competitive compensation and benefits, and meaningful career development opportunities. We foster a diverse, inclusive culture that encourages collaboration, continuous learning, and growth—together.Join the winning team. Be challenged, grow your career, and enjoy the journey in a highly respected global organization.To learn more, visit: www.matrix-ifs.com EQUAL OPPORTUNITY EMPLOYER: Matrix is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. Matrix is committed to the principle of equal employment opportunity for all employees, providing employees with a work environment free of discrimination and harassment. All employment decisions at Matrix are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in our locations. Matrix will not tolerate discrimination or harassment based on any of these characteristics. Matrix encourages applicants of all ages.