Network Operations Center (NOC) Manager

Role Overview: As the NOC Manager at the company's Bangalore location, you will be responsible for leading the Network Operations Center (NOC) function. Your role involves ensuring stable, secure, and high-performing day-to-day operations for global network services, including WAN, Edge networks, data center connectivity, cloud interconnectivity, and network security services. You will lead a team in monitoring, incident and problem management, operational readiness, and service performance. Collaboration with the NOC team based in Montevideo will be essential to maintain consistent processes and a unified operating model. Key Responsibilities: - Lead NOC operations for global network and security services, including WAN, office and industrial edge networks, data center connectivity, cloud connectivity, and network security services. - Operate as one global NOC with the Montevideo team, ensuring shared SOPs, consistent escalation paths, and unified communications during incidents. - Own service performance metrics such as SLAs, OLAs, KPIs, and operational dashboards, including availability, incident response time, incident volume, and change success rate. - Provide leadership in incident and problem management, firewall/security operations oversight, vendor/MSP management, operational excellence, continuous improvement, change and operational readiness, stakeholder management, and people leadership. Qualifications Required: - 8+ years of experience in network operations/IT operations, with at least 3 years in people leadership roles. - Proven ability to manage operations across time zones and collaborate effectively with peer teams. - Strong operational leadership skills, including structured communication and cross-team resolution abilities. - Solid understanding of LAN operations, Cisco enterprise environments, Aruba WiFi operations, firewalls, network security, and ITIL-aligned practices. Additional Details: The company values diversity and inclusion, believing that varied backgrounds and perspectives drive excellence and innovation. They are committed to providing access and opportunities for personal growth and development at your own pace, fostering a culture of inclusion and belonging that impacts millions and empowers individuals to contribute to human progress. (Note: The "What we offer" section has been omitted as it does not contain relevant job description details) Role Overview: As the NOC Manager at the company's Bangalore location, you will be responsible for leading the Network Operations Center (NOC) function. Your role involves ensuring stable, secure, and high-performing day-to-day operations for global network services, including WAN, Edge networks, data center connectivity, cloud interconnectivity, and network security services. You will lead a team in monitoring, incident and problem management, operational readiness, and service performance. Collaboration with the NOC team based in Montevideo will be essential to maintain consistent processes and a unified operating model. Key Responsibilities: - Lead NOC operations for global network and security services, including WAN, office and industrial edge networks, data center connectivity, cloud connectivity, and network security services. - Operate as one global NOC with the Montevideo team, ensuring shared SOPs, consistent escalation paths, and unified communications during incidents. - Own service performance metrics such as SLAs, OLAs, KPIs, and operational dashboards, including availability, incident response time, incident volume, and change success rate. - Provide leadership in incident and problem management, firewall/security operations oversight, vendor/MSP management, operational excellence, continuous improvement, change and operational readiness, stakeholder management, and people leadership. Qualifications Required: - 8+ years of experience in network operations/IT operations, with at least 3 years in people leadership roles. - Proven ability to manage operations across time zones and collaborate effectively with peer teams. - Strong operational leadership skills, including structured communication and cross-team resolution abilities. - Solid understanding of LAN operations, Cisco enterprise environments, Aruba WiFi operations, firewalls, network security, and ITIL-aligned practices. Additional Details: The company values diversity and inclusion, believing that varied backgrounds and perspectives drive excellence and innovation. They are committed to providing access and opportunities for personal growth and development at your own pace, fostering a culture of inclusion and belonging that impacts millions and empowers individuals to contribute to human progress. (Note: The "What we offer" section has been omitted as it does not contain relevant job description details)