Sr. Spclst , UX/UI Design

Job Description Role OverviewThe Senior Specialist / Associate Director UX Strategy & Experience Design is responsible for defining, scaling, and directly shaping user experiences across E2E product lines, ensuring solutions are intuitive, consistent, and aligned to enterprise user needs. This role operates at the capability and ecosystem level, combining UX strategy, governance, and hands-on experience design for prioritized product needs. The Senior UX Designer does not sit within a single product team but instead partners across Product Management, Engineering, Architecture, Adoption, and Agile teams to ensure user-centered design is both defined at an enterprise level and applied to critical product experiences. The role serves as the single point of accountability for UX standards and cross-product experience quality, while also contributing directly to high-impact design solutions that address complex product challenges. Key ResponsibilitiesUX Strategy, Governance & StandardsDefine and own enterprise UX strategy, principles, and design standards across E2E product linesEstablish and govern design frameworks, interaction patterns, and reusable components to ensure consistency and scalabilityServe as the accountable owner of UX standards and best practices, ensuring adoption across product teamsAlign with enterprise design systems and contribute to UX governance and decision frameworksUX Design for Product Needs (Critical Addition)Lead and contribute to UX design for high-priority product initiatives, translating business and user needs into intuitive experiencesCreate wireframes, interaction models, prototypes, and experience flows to support product discovery and solution designFacilitate problem discovery sessions and design workshops to define user problems and co-create solutions with product and engineering teamsEnsure designs reflect enterprise UX standards while addressing product-specific requirements and constraintsProvide design guidance and direction to product teams, reviewing and refining UX outputs for quality and consistencyCross-Product Experience Design & AlignmentDrive end-to-end experience consistency across product lines, minimizing fragmented or duplicative designsIdentify and resolve systemic UX gaps, inconsistencies, and friction points across productsDefine cross-product journeys, shared workflows, and experience blueprintsPartner with product teams to align on shared interaction patterns and user journeysUser-Centered Experience StrategyParticipate in problem discovery sessions with Activation teams, lead journey mapping, and research approachesEnsure user insights are translated into scalable experience strategies and actionable product decisionsChampion user-first thinking across the product lifecycle, from discovery through adoptionDesign Enablement & Capability ScalingBuild and scale UX capability across the organization, including tools, playbooks, and reusable assetsDefine expectations for design artifacts (wireframes, prototypes, design specifications) and ensure consistent qualityEnable Product, Engineering, and Adoption teams with UX frameworks, templates, and best practicesHelp establish and evolve a UX community of practiceFeedback Integration & Continuous ImprovementEstablish mechanisms to capture, synthesize, and operationalize user feedback across productsDefine and monitor experience success metrics (usability, friction, adoption signals, satisfaction trends)Ensure insights are systematically integrated into roadmaps, design decisions, and experience improvementsCross-Functional Leadership & InfluencePartner with Product Management, Engineering, Architecture, Adoption & Activation, and Agile teams to embed UX into product and delivery decisionsInfluence roadmap prioritization by representing the enterprise voice of the userFacilitate cross-team workshops and alignment sessions (discovery, ideation, experience alignment)Provide executive-level visibility into UX maturity, risks, and opportunitiesQualifications & ExperienceEducationBachelors degree in Human-Computer Interaction, Interaction Design, Product Design, or related field requiredAdvanced degree preferredExperience10+ years of experience in UX, product design, or experience strategy roles in complex, cross-functional environmentsProven experience both:Designing high-quality UX solutions for product needs, andDefining scalable UX frameworks across multiple teams/productsDemonstrated ability to operate at enterprise/platform level while contributing to hands-on design outcomesExperience in data, analytics, or platform-based environments strongly preferredSkills & CapabilitiesDeep expertise in user-centered design, design thinking, and experience strategyStrong ability to translate user insights into both design outputs and enterprise-level frameworksAdvanced proficiency in design tools (e.g., Figma, Adobe XD, etc.)Strong facilitation skills for workshops and co-creation sessionsExcellent Job Descrip