IT Operations Head role in Pune

Help leading enterprises modernize their infrastructure without upfront capitalBe part of a collaborative environment where innovation meets purpose About Our Client A global leader in sustainability and infrastructure modernization, helping enterprises decarbonize and optimize operations across thousands of sites worldwide. Job Description Own all IT operations and service delivery, ensuring predictable, stable, and secure technology operations aligned with business prioritiesDeliver comprehensive ITIL implementation across the organization including change management, configuration management, release management, incident management, and service level managementExecute IT service management strategy, driving operational excellence and continuous improvementExecute administration and operations of enterprise systems including CRM (Salesforce), ERP (NetSuite), and marketing automation platforms (HubSpot)Oversee enterprise systems administration across diverse technology platforms including SaaS applications and integrated business platformsDrive execution of cybersecurity controls, monitoring, and incident response as defined by the security strategy The Successful Applicant Minimum of 12+ years of progressive IT leadership experience including systems administration, team management, and multi-national team leadership with proven track record of driving operational excellenceDeep expertise in ITIL v4 methodologies including comprehensive understanding of service management, change management, configuration management, release management, and incident management with proven implementation experienceExceptional English communication and influence skills with demonstrated ability to communicate complex technical concepts to diverse audiences and build collaborative partnerships across cultural boundariesProven execution leadership with ability to translate strategic direction into operational results while partnering effectively with senior leadershipStrong coaching and mentoring capabilities with proven experience developing technical talent and building operational capabilities in distributed team environmentsDemonstrated Agile methodology expertise including iterative delivery, stakeholder collaboration, cross-functional team leadership, and continuous improvement practicesCustomer-obsessed mindset with experience delivering technology solutions that prioritize user experience, adoption success, and measurable business outcomesExperience with enterprise systems including CRM platforms (Salesforce), ERP systems (NetSuite), and marketing automation tools (HubSpot) Help leading enterprises modernize their infrastructure without upfront capitalBe part of a collaborative environment where innovation meets purpose About Our Client A global leader in sustainability and infrastructure modernization, helping enterprises decarbonize and optimize operations across thousands of sites worldwide. Job Description Own all IT operations and service delivery, ensuring predictable, stable, and secure technology operations aligned with business prioritiesDeliver comprehensive ITIL implementation across the organization including change management, configuration management, release management, incident management, and service level managementExecute IT service management strategy, driving operational excellence and continuous improvementExecute administration and operations of enterprise systems including CRM (Salesforce), ERP (NetSuite), and marketing automation platforms (HubSpot)Oversee enterprise systems administration across diverse technology platforms including SaaS applications and integrated business platformsDrive execution of cybersecurity controls, monitoring, and incident response as defined by the security strategy The Successful Applicant Minimum of 12+ years of progressive IT leadership experience including systems administration, team management, and multi-national team leadership with proven track record of driving operational excellenceDeep expertise in ITIL v4 methodologies including comprehensive understanding of service management, change management, configuration management, release management, and incident management with proven implementation experienceExceptional English communication and influence skills with demonstrated ability to communicate complex technical concepts to diverse audiences and build collaborative partnerships across cultural boundariesProven execution leadership with ability to translate strategic direction into operational results while partnering effectively with senior leadershipStrong coaching and mentoring capabilities with proven experience developing technical talent and building operational capabilities in distributed team environmentsDemonstrated Agile methodology expertise including iterative delivery, stakeholder collaboration, cross-functional team leadership, and continuous improvement practicesCustomer-obsessed mindset with experience deliv