Senior SME - Tools (MT3)

":" Education Qualification : Any Graduate (Engineering / Science) Skills : Primary -> Technology | Infrastructure Monitoring Tool - Nagios | 5 - Expert Secondary -> Domain | IT in Banking | Customer Support | 5 - Expert Tertiary -> Behavioral | Aptitude | Communication | 5 - Expert Certification : Technology | NMC As a Level 3 Nexthink Administrator, you will be the senior expert responsible for the strategic design, optimization, and advanced management of our Nexthink environment. You will collaborate with Level 1 and Level 2 administrators, drive innovation, and ensure the Nexthink platform delivers actionable insights for enhancing the digital experience of our organization. Key Responsibilities: 1. Nexthink Platform Architecture: - Lead the strategic planning and design of the Nexthink platform, ensuring alignment with organizational goals. - Implement high-availability, redundancy, and scalability solutions. - Oversee complex platform migrations and upgrades. 2. Advanced Troubleshooting and Problem Resolution: - Investigate and resolve complex and critical digital experience issues. - Collaborate with Level 2 administrators and provide expert-level support. 3. Customization and Development: - Develop and maintain advanced custom Nexthink modules, probes, scripts, and integrations to extend platform functionality. - Drive innovation by identifying and implementing new features and enhancements. 4. Data Analytics and Insights: - Utilize advanced data analysis and machine learning techniques to derive actionable insights from Nexthink data. - Create advanced dashboards, reports, and predictive analytics for digital experience optimization. 5. Documentation and Knowledge Sharing: - Maintain comprehensive documentation of Nexthink configurations, changes, and best practices. - Mentor and train junior administrators, sharing expertise and best practices. 6. Strategic Planning: - Collaborate with IT and business stakeholders to align Nexthink strategies with organizational objectives. - Stay updated on industry trends and emerging technologies, making recommendations for Nexthink enhancements. Qualifications: - Bachelor s degree in Information Technology or a related field (or equivalent experience). - 5+ years of hands-on experience with Nexthink ad" , "endtDate":null , "qualification":null , "companyId":15429 , " Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.