Information Technology Help Desk Manager

Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called Mega Banks of Japan. MGS was established in the year 2020 as part of Mizuho's long-term strategy of creating a captive global processing centre for remotely handling banking and IT related operations of Mizuho Bank's domestic and overseas offices and Mizuho's group companies across the globe. At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool. Direction of MGS's development is paved by its three key pillars, which are Mutual Respect, Discipline and Transparency, which are set as the baseline of every process and operation carried out at MGS. What's in it for you o Immense exposure and learning o Excellent career growth o Company of highly passionate leaders and mentors o Ability to build things from scratch Know more about MGS: https://www.mizuhogroup.com/asia-pacific/mizuho-global-services Role - Global Helpdesk Support Job Description & Key Responsibilities: 1. Revision of the user manual based on instructions from the IT section. 2. Provide technical support for G-Base Software (Main frame) and PEGA system. 3. Assist end users with software and hardware issues. 4. Troubleshoot and resolve technical problems 5. Ensure systems are running efficiently 6. Document and track support tickets Qualification / Skill requirements: 10- 12 years of experience in Help Desk Support Experience with G-Base Software (Main frame) and PEGA system will be added advantage. Robust/outstanding communication and presentation skills. Proficiency in Business English Knowledge of MS Office applications (Word, Excel, Access, etc) Qualification: Graduate in computer science Experience working in banking support is desirable Prior experience working in email support is desirable Address: Mizuho Global Services India Pvt. Ltd. 16th Floor, Tower B, Brigade World Trade Centre, No.142, Rajiv Gandhi Salai, Chennai - 600 096, India. Interested candidates can send resume on [HIDDEN TEXT] with below details. Current CTC (Mention Fixed & Variable) Expected CTC Experience in TA / Recruitment Notice period Reason for a job change Current residential location in Chennai thanks!!