Source description
About the role
Job Title : Centralized Service Management – ELK Stack
Experience : 7 to 11 Years
Location : Mumbai
Roles & Responsibilities
Drive enterprise-wide adoption of ELK Stack for centralized logging, monitoring, and observability.
Collaborate with infrastructure, development, and operations teams to implement SRE practices and AIOps initiatives.
Oversee Incident, Problem, Change, Capacity, Asset, and Knowledge Management processes.
Monitor project performance, KPIs, service delivery, and ensure adherence to ITSM best practices.
Develop dashboards, MIS reports, and analytics using Power BI and data visualization tools.
Identify automation opportunities and implement continuous service improvement initiatives.
Ensure regulatory compliance, governance, documentation, and operational process standardization.
Coordinate with cross-functional stakeholders to manage risks, escalations, and operational improvements.
Requisites
Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field.
Strong expertise in ELK Stack, Observability, SRE, and IT Operations Management.
Good knowledge of ITIL processes, ServiceNow, Incident, Problem, Change, and Capacity Management.
Hands-on experience with Python, Power BI, Data Analytics, and Dashboard Development.
Understanding of DevOps, CI/CD, SDLC, Agile/Scrum, and Infrastructure Operations.
Experience with enterprise monitoring, logging, automation, and AIOps concepts.
Strong stakeholder management, project coordination, and technical documentation skills.
Excellent analytical, problem-solving, communication, and reporting abilities.
Exposure to AI/ML, Agentic AI, or R Studio is an added advantage.
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