Source description
About the role
Job Title : Senior Manager- Production Support
Experience : 10 to 15 Years
Location : Chennai
Roles & Responsibilities
Lead and manage production support activities for business-critical applications and systems.
Monitor production environments, troubleshoot issues, and ensure system availability and stability.
Manage Incident, Problem, Change, and Release Management processes.
Perform root cause analysis and implement corrective and preventive actions.
Coordinate with development, infrastructure, database, and business teams for issue resolution.
Support production, disaster recovery (DR), and non-production environments.
Manage release deployments and application implementation activities.
Monitor system performance, capacity, and application health using monitoring tools.
Prepare MIS reports, operational dashboards, and service performance metrics.
Support software testing and validation from an operations perspective.
Drive automation initiatives to improve operational efficiency and reduce manual efforts.
Ensure adherence to ITIL processes, operational controls, and service-level agreements (SLAs).
Provide technical guidance and support to team members.
Requisites
Strong experience in Production Support, Application Support, and Operations Management.
Hands-on knowledge of Incident, Problem, Change, and Release Management processes.
Proficiency in Oracle Queries, SQL, and database troubleshooting.
Strong understanding of Linux/Unix operating systems, Linux commands, and Shell Scripting.
Knowledge of Java/C applications and production support environments.
Familiarity with application monitoring and automation tools such as ServiceNow, Control-M, and ITRS.
Understanding of production, DR, and non-production environment management.
Experience in deployment, migration, and release management activities.
Knowledge of ITIL framework and service management processes.
Ability to work independently and drive continuous improvement initiatives.
Knowledge of the BFSI or financial services domain is an added advantage.
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