Manager- Production Support

Job Title : Manager- Production Support

Experience : 7 to 11 Years

Location : Chennai

Roles & Responsibilities

Provide application support and troubleshooting for Linux/Unix and Java-based applications.

Monitor, maintain, and support three-tier architecture applications and production environments.

Handle incident, problem, and change management activities as per ITIL processes.

Support deployment, migration, and release management activities.

Analyze system issues, perform root cause analysis, and ensure timely resolution.

Monitor application performance using monitoring and operational tools.

Work on real-time messaging technologies such as Multicast, UDP, and TCP/IP.

Develop and maintain shell scripts for automation and operational support.

Coordinate with development, infrastructure, and business teams for issue resolution and system stability.

Prepare reports, dashboards, and operational documentation.

Ensure smooth functioning of applications and minimize downtime.

Manage team schedules, task allocation, and operational support activities.

Requisites

BE / B.Tech / MCA or related technical qualification.

Strong knowledge of Linux/Unix operating systems and shell scripting.

Understanding of Java-based three-tier architecture technologies.

Knowledge of SQL, PL/SQL, and RDBMS concepts.

Familiarity with TCP/IP, Multicast, and messaging technologies.

Experience in deployment, migration, and production support activities.

Understanding of ITIL framework, Incident Management, and Problem Management.

Hands-on experience with ServiceNow, ITRS, and monitoring tools.

Ability to work independently and manage multiple priorities effectively.

Team handling and coordination skills with focus on operational excellence.