Source description
About the role
Job Title : SSA -Production Support
Experience : 3 to 6 Years
Location : Chennai
Roles & Responsibilities
Provide production environment support, monitoring, and troubleshooting for enterprise applications.
Handle L1/L2/L3 production support activities and ensure system availability.
Manage incident, problem, change, and release management processes.
Perform production incident troubleshooting and capacity management activities.
Support deployment, migration, and release implementation activities.
Coordinate with internal teams, business users, and technical stakeholders for issue resolution.
Monitor application performance and ensure smooth operations across Production, DR, and NDR environments.
Prepare MIS reports and operational status updates.
Perform software testing and validation from an operations perspective.
Support automation initiatives and improve operational processes and efficiency.
Utilize monitoring and ticketing tools for incident tracking and management.
Ensure adherence to operational procedures, compliance, and ITIL processes.
Requisites
Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
Strong understanding of production support and application operations.
Knowledge of Linux/Unix operating systems, Linux commands, and shell scripting.
Experience with Oracle queries, SQL concepts, and database operations.
Familiarity with Java/C technologies and enterprise application environments.
Understanding of Incident, Problem, Change, and Release Management processes.
Experience with monitoring and automation tools such as ServiceNow, ITRS, and Control-M.
Knowledge of application deployment, migration, and maintenance activities.
Familiarity with ITIL framework and operational support processes.
Good analytical, troubleshooting, and problem-solving abilities.
Ability to work independently and manage multiple operational tasks.
Good communication, coordination, and stakeholder management skills.
Finance domain or BFSI knowledge will be an added advantage.
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