IT Support Analyst

MGI Luxury Group, located in Bienne, Switzerland, is an international and innovative company of Movado Group, Inc. which is a prestigious manufacturer and marketer of luxury and fashion timepieces under the Movado, Concord, EBEL, Olivia Burton, MVMT, Hugo Boss, Coach, Lacoste, Tommy Hilfiger, and Calvin Klein brands. Our products are recognized for their competitive edge in the luxury/fashion market. The working environment of Movado Group, Inc. is entrepreneurial, people-oriented, dynamic, and fast-growing. To reinforce our GIT team, based in Bienne, we are looking for a: IT Support Analyst (100%) JOB PURPOSE In this role, you will provide first and second-level support to all employees across 19 different sites in the EMEA region, at all levels of the organization. JOB RESPONSABILITIES / ROLES Your main tasks will include: Ensure timely operational and technical support for personal computers and peripherals on a daily basis. Provide and ensure prompt and effective troubleshooting, resolution and documentation of all problems and service requests. Develop accurate documentation of installation and configuration procedures for both standard and non-standard software packages. Manage deployment and rollout of software and hardware. Maintain an accurate inventory of GIT clients’ assets. Create and maintain our knowledge base to support our users. Ensure all our network assets are secured by collaborating with our Cybersecurity team. Assist with new company opportunities in our region, such as opening new offices or moving existing offices. SKILLS AND EXPERIENCE Required degree: Apprenticeship’s degree in Computer Science or related field Required knowledge: Fluent in French and English. Proficient knowledge of Microsoft office, knowledge of SAP is an asset. Experience with Desktop or Help Desk support is an asset. Required competencies: Rigorous, excellent sense of organization, coordination, and priorities. Ability to work autonomously. Proactive team player. High degree of customer focus. High energy / Strong Work Ethic. Results-oriented. Flexibility and ability to work in a fast-paced environment and adapt quickly to changing priorities and deadlines. WHAT WE OFFER A dynamic, respectful, and international environment A motivated and positive team Flexible working hours Hybrid working (2 days home office per week) Health insurance contribution Attractive employee discounts Long Service Awards Competitive pension plan Central location, close to the train station If you are interested in evolving within the Information Technology area and believe you possess the necessary skills and background, please submit your application with your CV. MGI Luxury Group Sàrl For more information about our company, visit us on www.movadogroupinc.com Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws. Movado Group was originally created in 1961 as the North American Watch Company. Its founder, Gedalio Grinberg, was a refugee from Cuba who quickly became a legend in the watch industry. Pioneering the luxury watch business, Grinberg gained acclaim through his many widespread accomplishments, including his contribution to building the Piaget brand, the rescue and revitalization of the Movado brand and his efforts to rally Swiss forces during the quartz crisis of the 1970s. Gedalio Grinberg laid the foundation for what has become, under the successful leadership of his son, Efraim Grinberg, a $500+ million watch company. Today, Movado Group is a major player in the watch industry worldwide, offering exciting career opportunities and a strong portfolio of ten widely respected brands: Movado, EBEL, Concord, MVMT, Olivia Burton, Coach Watches, HUGO BOSS Watches, Lacoste Watches, Tommy Hilfiger Watches and Calvin Klein Watches. As our brands expand globally, our employees continue to enjoy the rich experience of a small company environment, with hands-on involvement and exposure to many different aspects of the business. From Product Development to Supply Chain operations, our employees can learn the inner workings of the industry, while growing within the organization. We currently own and operate over 50 Movado Company Stores that offer exceptional value on products from all our fine watch brands. With strategic locations nationwide, this retail division supports our brand image and increases sales for our company. A successful global corporation, Movado Group employs over 1,100 people worldwide. Our corporate headquarters are in Paramus, New Jersey. We have manufacturing facilities in Switzerland and the Far East, and regional offices in France, Germany, the United Kingdom, China including Hong Kong. We enjoy a strong international presence as a leader in the watch industry. From fashion to luxury, our distinctive and diverse brands offer a wide range of growth opportunities. Join the Movado Group team and work for the best brands in the market, while becoming a part of a world-class organization.