Customer Support Engineer

Job Type: Full Time Experience: 0 Month to 2 Years Type: Virtual Hiring Last Date: 05-Sep-2025 Posted on: 06-Aug-2025 Education: Any Graduate Job Title: Customer Support Engineer Location: Chennai Experience: 0 2 Years PrimaryResponsibilities Communicate clearly andprecisely with customers in written and verbal form, and maintain accurate andtimely records in our case tracking system Maintain ownership oftasks given and should drive other teams as needed Accountable for thetasks and ensure that it completed diligently Analysing/documentingproblems, recommending solutions, & highlighting issues to leadership team Enthusiastic to work inchallenging environment Organize ideas andcommunicate oral messages appropriate to listeners and situations Adhere to process andpolicies, should demonstrate CSS Corp values Team player and shouldact as a role model to the team Should be sharing theDaily reports before logout Problem-solving skillsand ability to navigate challenging situations in a professional manner, Experience providingdirect support to external customers by phone, electronically, Understand on Storagecomponents and infrastructure Excellentorganizational skills ability to prioritize, manage, multi-task, and executeprojects cross-functionally, College Degree Preferred Should Have Basic Knowledge On Storage Should have worked inan Enterprise environment Able to applynon-linear thinking to problem-solving, Ability to callcustomers and resolve issues Should be adhering tothe built in SOPS Should ensure that thecases and emails are handled within the shift duration without backlog Additional Skills Meetindividual case management Service Level and metrics Maintain ownership ofcases and ensure to follow the process of routings Typing speed minimum -40wpm DesiredSkills Familiarity withHitachi Vantara products or other storage platforms Apply Online