End User Support Engineer

We are looking for a skilled End User Support Engineer (L2) to provide timely and accurate technical support for end-user environments. The ideal candidate should have strong troubleshooting skills, customer-handling abilities, and hands-on experience in EUC technologies. Key Responsibilities Deliver support for laptops, desktops, VDIs, and thin clients to ensure smooth business operations Provide L2 support via phone, remote access, and deskside troubleshooting Diagnose and resolve issues related to hardware (desktops, laptops, printers) and software Install, configure, and maintain IT hardware and software systems Manage endpoint-related activities including M365/Intune license support Support AD-related issues such as login, credentials, DNS/DHCP client-level troubleshooting Follow up with users to ensure issue resolution and service satisfaction Required Skills Strong troubleshooting and problem-solving ability Hands-on experience in End User Computing (EUC) support Knowledge of Active Directory, DNS, DHCP (basic troubleshooting level) Experience with M365 / Intune is preferred Ability to handle multiple tasks under pressure Communication Requirement (Important) Excellent verbal and written communication skills are mandatory Strong client-facing and interpersonal skills We are looking for a skilled End User Support Engineer (L2) to provide timely and accurate technical support for end-user environments. The ideal candidate should have strong troubleshooting skills, customer-handling abilities, and hands-on experience in EUC technologies. Key Responsibilities Deliver support for laptops, desktops, VDIs, and thin clients to ensure smooth business operations Provide L2 support via phone, remote access, and deskside troubleshooting Diagnose and resolve issues related to hardware (desktops, laptops, printers) and software Install, configure, and maintain IT hardware and software systems Manage endpoint-related activities including M365/Intune license support Support AD-related issues such as login, credentials, DNS/DHCP client-level troubleshooting Follow up with users to ensure issue resolution and service satisfaction Required Skills Strong troubleshooting and problem-solving ability Hands-on experience in End User Computing (EUC) support Knowledge of Active Directory, DNS, DHCP (basic troubleshooting level) Experience with M365 / Intune is preferred Ability to handle multiple tasks under pressure Communication Requirement (Important) Excellent verbal and written communication skills are mandatory Strong client-facing and interpersonal skills