Network Technical Support - Helpdesk - Voice

Role Overview: Movate (formerly known as CSS Corp) is seeking a L1 Technical Support professional to join their team at Chennai Ambit IT Park Primary location. As a part of the team, you will be responsible for responding promptly and courteously to technical support inquiries, providing top-tier support to customers, educating them on system installation/use, troubleshooting, and ensuring customer success and happiness through problem-solving skills. Key Responsibilities: - Respond promptly, courteously, and knowledgeably to technical support inquiries - Provide top-tier support with a goal of first call resolution - Educate customers on system installation/use and assist in troubleshooting - Utilize prior customer support experience to enable customer success and happiness - Use problem-solving skills to solve customer issues and address concerns - Conduct outbound calls to current customers to address issues, when needed Qualifications Required: - High school diploma or general education degree (GED) - 6 months to 1 year experience in Technical Support or Customer Support Environment - Proven success in a phone-based customer service or call center position - Ability to understand and determine root causes of customer issues - Comfortable with technology and ability to provide technical assistance for consumer electronics - Strong work ethic and drive to contribute to company goals - Clear and effective phone communication skills - Ability to work independently and in a team setting - Ability to prioritize in a fast-paced environment with excellent time management skills - Positive attitude, eager for continuous improvement, and strong commitment to customer happiness and satisfaction. Role Overview: Movate (formerly known as CSS Corp) is seeking a L1 Technical Support professional to join their team at Chennai Ambit IT Park Primary location. As a part of the team, you will be responsible for responding promptly and courteously to technical support inquiries, providing top-tier support to customers, educating them on system installation/use, troubleshooting, and ensuring customer success and happiness through problem-solving skills. Key Responsibilities: - Respond promptly, courteously, and knowledgeably to technical support inquiries - Provide top-tier support with a goal of first call resolution - Educate customers on system installation/use and assist in troubleshooting - Utilize prior customer support experience to enable customer success and happiness - Use problem-solving skills to solve customer issues and address concerns - Conduct outbound calls to current customers to address issues, when needed Qualifications Required: - High school diploma or general education degree (GED) - 6 months to 1 year experience in Technical Support or Customer Support Environment - Proven success in a phone-based customer service or call center position - Ability to understand and determine root causes of customer issues - Comfortable with technology and ability to provide technical assistance for consumer electronics - Strong work ethic and drive to contribute to company goals - Clear and effective phone communication skills - Ability to work independently and in a team setting - Ability to prioritize in a fast-paced environment with excellent time management skills - Positive attitude, eager for continuous improvement, and strong commitment to customer happiness and satisfaction.