Network Technical Support - Helpdesk - Voice - Fresher

You will be working as a Network Technical Support - Helpdesk - Voice at Movate (formerly known as CSS Corp), a global customer experience and technology consulting services provider. They are known for their industry-leading proprietary solutions, resilient operations, and innovative business engagement models. As a digital transformation partner, they cater to clients ranging from mid-market players to large enterprises. Your role will be as an L1 Technical Support with 6 months to 3 years of experience, based in Chennai at Ambit IT Park. Role Overview: As a Network Technical Support - Helpdesk - Voice, your primary responsibility will be to respond promptly, courteously, and knowledgeably to technical support inquiries. You will provide top-tier support to customers aiming for a first call resolution. Educating customers on system installation/use and troubleshooting will also be part of your responsibilities. Key Responsibilities: - Respond promptly, courteously, and knowledgeably to technical support inquiries - Provide top-tier support aiming for a first call resolution - Educate customers on system installation/use and assist in troubleshooting - Utilize problem-solving skills to address customer issues - Make outbound calls to current customers to address issues when needed - Possess a high school diploma or general education degree (GED) - Have 6 months to 1 year of experience in a Technical Support or Customer Support Environment - Demonstrate success in a phone-based customer service or call center position - Understand and determine root causes of customer issues - Provide technical assistance for consumer electronics - Exhibit clear and effective phone communication skills - Work independently and in a team setting - Prioritize tasks efficiently in a fast-paced environment - Show a positive attitude and eagerness for continuous improvement - Have a strong commitment to customer happiness and satisfaction Qualifications Required: - High school diploma or general education degree (GED) - 6 months to 1 year of experience in a Technical Support or Customer Support Environment Please note that the posted information is an interpretation and paraphrasing of the original job description provided. You will be working as a Network Technical Support - Helpdesk - Voice at Movate (formerly known as CSS Corp), a global customer experience and technology consulting services provider. They are known for their industry-leading proprietary solutions, resilient operations, and innovative business engagement models. As a digital transformation partner, they cater to clients ranging from mid-market players to large enterprises. Your role will be as an L1 Technical Support with 6 months to 3 years of experience, based in Chennai at Ambit IT Park. Role Overview: As a Network Technical Support - Helpdesk - Voice, your primary responsibility will be to respond promptly, courteously, and knowledgeably to technical support inquiries. You will provide top-tier support to customers aiming for a first call resolution. Educating customers on system installation/use and troubleshooting will also be part of your responsibilities. Key Responsibilities: - Respond promptly, courteously, and knowledgeably to technical support inquiries - Provide top-tier support aiming for a first call resolution - Educate customers on system installation/use and assist in troubleshooting - Utilize problem-solving skills to address customer issues - Make outbound calls to current customers to address issues when needed - Possess a high school diploma or general education degree (GED) - Have 6 months to 1 year of experience in a Technical Support or Customer Support Environment - Demonstrate success in a phone-based customer service or call center position - Understand and determine root causes of customer issues - Provide technical assistance for consumer electronics - Exhibit clear and effective phone communication skills - Work independently and in a team setting - Prioritize tasks efficiently in a fast-paced environment - Show a positive attitude and eagerness for continuous improvement - Have a strong commitment to customer happiness and satisfaction Qualifications Required: - High school diploma or general education degree (GED) - 6 months to 1 year of experience in a Technical Support or Customer Support Environment Please note that the posted information is an interpretation and paraphrasing of the original job description provided.