SMS Messaging Support Engineer-Bangalore (Bengaluru)

Dear Candidate, We are looking for an SMS Messaging Support Engineer (L1) with basic knowledge of SMS technologies, robust communication skills, and experience in NOC operations/incident management. Location: Bangalore Mode: WFO Key Responsibilities - Monitor and support SMS Messaging platforms and services. - Handle alerts, incidents, and service requests as per NOC processes. - Perform first-level troubleshooting for SMS delivery, routing, and connectivity issues. - Escalate critical incidents to L2/L3 teams and track them until closure. - Follow Incident, Problem, and Change Management processes. - Coordinate with internal teams and customers during service outages. - Monitor system health, logs, alarms, and performance metrics. - Prepare incident reports, RCA documentation, and shift handover notes. - Ensure SLA compliance and timely resolution of tickets. Interested candidate please share your resume to Regards, Gayathri Arunagiri .