Technical Support Engineer

Designation : Engineer Job Location : Chennai Shift :Night shift Budget : Max 4.7 LPA Notice : Immediate joiner only Job Responsibilities: Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Netgear Devices. Ensure resolution provided in the first interaction with the customer Acquiring knowledge about the newly released products and recent updates. Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service Position and sell Premium support contracts to customers based on their support entitlement. Technical skills: Self-Motivated & Ability to Work Under Pressure Should have good comprehensibility and understandability of what customers want Should have critical thought process and decision-making capability with focus on accuracy Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies Customer centricity and eagerness to drive himself/herself for upgradation in knowledge. Ability to sell/Upsell Soft Skills: Should possess good English verbal skills Excellent logical reasoning Computer Proficiency: Basics understanding of Hardware and Software, Computer fundamentals, Internet and Networking fundamentals Role & responsibilities Note: Only min 6 months of experience in international voice process and willing to work on US shift Forward your resumes to - malini.kalaimani01@movate.com Thanks Preferred candidate profile Perks and benefits