Technical Support Engineer Voice And Email Chennai (India)

Posted Date : 27th May, 2026 Job Category : Chennai Posted 2 months ago Job title: Technical Support Engineer Voice and Email Work Location: Chennai, Ambit Experience: 1 Year Education Qualification: Graduate with a Computer Science background (mandatory) or an Engineering degree or networking certifications preferred Roles and Responsibilities: Support customers with advanced home networking configurations & Resolve complex mesh systems. Handle high-value products related customer cases. Provide expert-level troubleshooting and guidance, resolve complex networking and performance issues. Ensure high-quality documentation and escalation to L2/L3 as required. Ensure accurate case documentation and escalation handling. Required Skills & Desired Skills: Core Skills & Abilities Expert-level understanding of home networking and wireless deployments. Ability to diagnose and resolve high-impact customer issues. Solid analytical and time management skills. Soft Skills & Communication Immaculate English communication skills (B2 CEFR level). Neutral accent with executive-level customer handling. Transparent, confident, and structured communication style. Technical Proficiency Expert knowledge of Windows, macOS, Android, and iOS. Advanced firewall, VPN, and wireless network expertise. Ability to design, optimize, and troubleshoot complex home networks. Sales Skills Ability to identify opportunities and sell premium support contracts. Posted Date : 27th May, 2026 Job Category : Chennai Posted 2 months ago Job title: Technical Support Engineer Voice and Email Work Location: Chennai, Ambit Experience: 1 Year Education Qualification: Graduate with a Computer Science background (mandatory) or an Engineering degree or networking certifications preferred Roles and Responsibilities: Support customers with advanced home networking configurations & Resolve complex mesh systems. Handle high-value products related customer cases. Provide expert-level troubleshooting and guidance, resolve complex networking and performance issues. Ensure high-quality documentation and escalation to L2/L3 as required. Ensure accurate case documentation and escalation handling. Required Skills & Desired Skills: Core Skills & Abilities Expert-level understanding of home networking and wireless deployments. Ability to diagnose and resolve high-impact customer issues. Solid analytical and time management skills. Soft Skills & Communication Immaculate English communication skills (B2 CEFR level). Neutral accent with executive-level customer handling. Transparent, confident, and structured communication style. Technical Proficiency Expert knowledge of Windows, macOS, Android, and iOS. Advanced firewall, VPN, and wireless network expertise. Ability to design, optimize, and troubleshoot complex home networks. Sales Skills Ability to identify opportunities and sell premium support contracts.