Sr Tech Support Officer

Established global IT services and consulting company, known brand in India. Mphasis is hiring a Senior Technical Support Officer to join their team in Pune to support insurance sector clients. The role involves troubleshooting software applications, managing ticketing systems, and conducting client training sessions. Candidates must have a strong background in insurance processes and technical problem-solving. The position requires a customer-centric mindset and excellent communication skills. Must have: Strong knowledge of insurance products, processes, and regulations; Proficient in troubleshooting technical issues related to software applications; Excellent verbal and written communication skills; Strong problem-solving skills; Customer-focused mindset. Required tools: insurance software applications, troubleshooting, helpdesk ticketing systems. Established global IT services and consulting company, known brand in India. Mphasis is hiring a Senior Technical Support Officer to join their team in Pune to support insurance sector clients. The role involves troubleshooting software applications, managing ticketing systems, and conducting client training sessions. Candidates must have a strong background in insurance processes and technical problem-solving. The position requires a customer-centric mindset and excellent communication skills. Must have: Strong knowledge of insurance products, processes, and regulations; Proficient in troubleshooting technical issues related to software applications; Excellent verbal and written communication skills; Strong problem-solving skills; Customer-focused mindset. Required tools: insurance software applications, troubleshooting, helpdesk ticketing systems.