Administration and Implementation of DDN/Cray Storage (Bengaluru)

Dear Candidates, Please go through below JD and send me your updated profile:- Responsibilities for this role include but are not limited to: - Engineer will be part of a 24/7 IT Storage operations team and will be directly responsible for storage and backups related processes. - The position involves taking a leadership role with customer teams and internal teams to resolve Storage problems, maintain managed backup operations and, when necessary, to return systems to operational status. - The job also involves leading communication between technical teams, customer and internal organization to fulfill customer needs and accomplish customer satisfaction. - Providing remote technical support & troubleshooting (via e-mail, remote access, phone) on complex Storage Solutions including DDN or Cray Storage hardware and software. Knowledge on Backup software, backup & recovery concepts will be added advantage. - Demonstrate a thorough technical and business understanding of clients needs, including how those pertain to DDN or Cray products and services. - Write, proofread and submit knowledge-base articles. - Provide status and progress reports for Storage & backup environment related activities and tasks on regular / periodic basis. - Clearly communicate complex technical topics to the varied knowledge levels of external customers. - Develop positive and trustworthy relationships with customers and Account Teams. - Ability to multi-task and manage competing priorities, ensuring all objectives are accomplished. - Provide reliable information: Builds credibility in a resource role by remaining factual and timely in providing information; maintains his sources for quick access to time-sensitive information and to stay abreast of current developments; proactively educates customers or shares information as part of the service they deserve. - Constantly seeks information that will be useful but is not readily available to colleagues; enjoys being sought for advice and instructio .