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Dear Candidate, Please go through below JD and if anyone interested please send me your updated profile to roopa.p@nam-info.com Job Description Design and validate processes Plan and implement training programs and track the progress on the same Support functional teams on proactive processes, project initiatives, integration support and Data integrity Identify training needs according to needs Connect with vendors for external training programs Provide recommendations to management for operational improvements based on analytical findings. Develop system and domain expertise and participate as a team member on projects Represent the team on various projects and corporate initiatives. Own and Drive all activities essential for business analysis with strong communication skills Collaborate with multiple stakeholders across various domains to explain, clarify, elaborate, and finalize training requirements Bring Industry best practices to ensure operational stability Drive Service improvement projects across in partnership with internal and partner teams Engage with various groups to deliver their business requirements Gather, analyze, and provide executive summary level data view for upper-level management Qualification we seek in you! Provide advanced technical support for troubleshooting and resolving application-related incidents; Collaborate with cross-functional teams to ensure timely resolution of issues and minimize downtime; Perform regular application maintenance tasks, such as monitoring performance, applying patches, and upgrading software versions; Develop and maintain technical documentation to enhance knowledge sharing and support future troubleshooting efforts; Participate in the implementation of new applications, including testing, deployment, and post-implementation support. Qualifications Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics Certifications Certified Information Systems Security Professional (CISSP) - Workforce Academy OnlineWorkforce Academy Online, Certified Kubernetes Administrator (CKA) - CNCF (Cloud Native Computing Foundation)CNCF (Cloud Native Computing Foundation), Certified Software Asset Manager (CSAM) - Pearson VUEPearson VUE, ITIL Foundation Certificate in IT Service Management - AxelosAxelos, ServiceNow Certified Application Developer - ServiceNowServiceNow Required Skills Agile Methodology, Applications Support, Backup Management, Client Relations, Cloud Applications, Collaboration Tools, Database Administration, Database Maintenance, Database Management, Database Monitoring, Design Thinking, Enterprise Resource Planning (ERP), Executive Presence, Inclusion, Oracle Exadata Database Machine, Oracle Solaris, OS management, Personal Effectiveness, Security Operations Management, Server Infrastructure, ServiceNow Platform, Storage Management, Storytelling, Windows Deployment Services (WDS), Windows Server Support .
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