Source description
About the role
- Provide exceptional customer support when communicating and assisting customers. Ensure that high quality standards are maintained for all customer interactions and issue resolutions.- 5 Days Working- Handle Premium Customers & provide solution- Work with the managers for reports & on product knowledge- Provide training & support to junior team members- Resolve tickets over the email / Chat - Analyze customer reported information to identify problems and concerns.- Perform problem research and testing when necessary.- Deliver high quality and timely resolutions to problems.- Initiate follow-up to other service areas when Track and manage resolution of software deficiencies on customer's behalf.- Successfully answer questions on technical aspects of the software Perform other duties and responsibilities as necessary. .
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