Service Management Specialist - Urgent Hiring (Mumbai)

We are hiring a driven Service Management Specialist to join our growing team at Orange Business in Mumbai. Growing your career as a Full Time Service Management Specialist is a great opportunity to develop exceptional skills. If you are strong in presentation, leadership and have the right mindset for the job, then apply for the position of Service Management Specialist at Orange Business today! votre rle - To monitor and evaluate usage and traffic management services . - To analyze the operation of customers network and to report on Quality of Service . - To work on improvement plans with GCSC/CSM/VPO areas to incorporate in the Service Improvement Program as well as address Service Improvement Plan actions internally that have been agreed with CSM. - To monitor service performance and track chronic cases and work towards resolution of these chronic cases. - To support the CSM by advising planned maintenance and how this would affect the supported customer . - To maintain the customer documentation fully updated in the orange tools (GCDR, Clarify, Fileade etc). - To actively assist in data integrity issues for the assigned customers. - To produce the Root cause analysis report for the customer where required. votre profil - Ability to engage with internal staff as required. - Ability to work in a virtual team environment. - Ability to identify problems and work to resolution as required. le plus de l'offre - Degree / Diploma Holders with good Telecom / Data / IP Network knowledge. - Excellent verbal & written communication skills in English language - Valuable knowledge of MS-Office. - Minimum of 1.5 - 3 years related work experience in customer facing organizations within the telecom or IT industry. entit Global Delivery & Operations Lambition dOrange Business est de devenir lintgrateur rseaux et numrique de rfrence en Europe, en nous appuyant sur nos forces autour des solutions de connectivit nouvelle gnration, du cloud et de la cyberscurit. Nos 30 000 femmes et hommes prsents dans 65 pays, dont chaque voix compte, sont tous anims par la mme dtermination et le mme esprit dquipe, pour construire les solutions digitales daujourdhui et de demain et crer un impact positif pour nos clients, pour leurs salaris et pour la plante. Nous offrons des opportunits passionnantes grce des projets innovants dans la data et le digital, le cloud, lIA, la cyberscurit, lIoT, ou encore le digital workspace et le big data. Venez vivre cette aventure avec nous ! Benefits of working as a Service Management Specialist in Mumbai: Learning opportunities Opportunities to grow Attractive package .