ServiceNow -Technical Lead and Architect -Manager

As a Solution Architect at EY GDS ServiceNow, your role is crucial in designing and mapping client business requirements and ensuring smooth project delivery. Your responsibilities will include working with clients to assess current processes, identifying ServiceNow platform solutions, defining integration requirements, and developing architecture and implementation plans. You will lead and manage the ServiceNow development team, oversee platform configuration and customization, drive integrations with third-party systems, collaborate with stakeholders, and conduct system testing. Additionally, you will stay updated on ServiceNow features and industry trends to provide strategic recommendations for continuous improvement. Key Responsibilities: - Lead and manage the ServiceNow development team to ensure high-quality deliverables and professional growth. - Oversee the design, configuration, and customization of the ServiceNow platform, focusing on integration, UI Builder, and Playbook functionalities. - Develop and implement service request fulfilment workflows using CSM capabilities to streamline customer service processes. - Drive the architecture and execution of integrations with third-party systems to ensure seamless data flow and process automation. - Collaborate with business stakeholders to gather specifications and deliver high-quality products that align with business objectives. - Manage data loading, manipulation, and maintenance between ServiceNow and other systems. - Work with business liaisons to design dashboards, home pages, and reports for decision-making. - Analyze user stories and internal procedures to enhance system capabilities and automate workflows. - Conduct thorough system and integration testing with sample and live data. - Stay updated on ServiceNow features and industry trends for continuous improvement. Qualifications Required: - 8-10 years of experience in ServiceNow development and administration, with expertise in integration, UI Builder, Playbook, and CSM. - Strong understanding of ServiceNow modules, functionalities, and best practices. - Leadership and team management skills. - Analytical and problem-solving skills with a focus on delivering business value. - Excellent communication and interpersonal skills. - Knowledge of CIS-CSM or IRM is a plus. You will have the opportunity to work with a market-leading, multi-disciplinary team, receive support and coaching from engaging colleagues, develop new skills, and progress your career. EY offers a challenging and stimulating work environment, opportunities for personal development, and the freedom to handle your role in a way that suits you. Additionally, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. As a Solution Architect at EY GDS ServiceNow, your role is crucial in designing and mapping client business requirements and ensuring smooth project delivery. Your responsibilities will include working with clients to assess current processes, identifying ServiceNow platform solutions, defining integration requirements, and developing architecture and implementation plans. You will lead and manage the ServiceNow development team, oversee platform configuration and customization, drive integrations with third-party systems, collaborate with stakeholders, and conduct system testing. Additionally, you will stay updated on ServiceNow features and industry trends to provide strategic recommendations for continuous improvement. Key Responsibilities: - Lead and manage the ServiceNow development team to ensure high-quality deliverables and professional growth. - Oversee the design, configuration, and customization of the ServiceNow platform, focusing on integration, UI Builder, and Playbook functionalities. - Develop and implement service request fulfilment workflows using CSM capabilities to streamline customer service processes. - Drive the architecture and execution of integrations with third-party systems to ensure seamless data flow and process automation. - Collaborate with business stakeholders to gather specifications and deliver high-quality products that align with business objectives. - Manage data loading, manipulation, and maintenance between ServiceNow and other systems. - Work with business liaisons to design dashboards, home pages, and reports for decision-making. - Analyze user stories and internal procedures to enhance system capabilities and automate workflows. - Conduct thorough system and integration testing with sample and live data. - Stay updated on ServiceNow features and industry trends for continuous improvement. Qualifications Required: - 8-10 years of experience in ServiceNow development and administration, with expertise in integration, UI Builder, Playbook, and CSM. - Strong understanding of ServiceNow modules, functionalities, and best practices. - Leadership and team management skills. - Analytical and problem-solving skills w