SRE -Leadership role (Telangana)

We are looking for a Leadership SRE to take ownership of the BHIM platforms application stability, reliability, and continuous improvement. The ideal candidate will bring solid expertise in DevOps, CI/CD, and Site Reliability Engineering (SRE) practices while leading maintenance initiatives, managing critical incidents, and driving automation and operational excellence. Key Responsibilities 1. Application Maintenance & Reliability - Own end-to-end maintenance and support of BHIM applications, ensuring high availability, performance, and scalability. - Lead incident management, root cause analysis (RCA), and issue resolution for production systems. - Identify and resolve performance bottlenecks, defects, and system vulnerabilities. - Implement proactive monitoring and alerting frameworks to minimize downtime. 2. DevOps, CI/CD & SRE Enablement - Drive adoption and optimization of DevOps practices, CI/CD pipelines, and automation frameworks. - Work closely with engineering teams to improve deployment reliability, release cycles, and rollback strategies. - Implement SRE principles such as SLIs, SLOs, error budgets, and system observability. - Enhance system resilience through capacity planning, failover strategies, and chaos testing (preferred). 3. Leadership & Team Oversight - Provide technical leadership and guidance to software maintenance and support engineers. - Define KPIs, SLAs, and operational metrics for system performance and team efficiency. - Foster a culture of ownership, accountability, and continuous improvement. - Act as a technical escalation point for high-impact incidents. 4. Process Excellence & Automation - Establish and improve maintenance processes, including patch management, version control, and release governance. - Drive automation in monitoring, deployment, and incident response to improve operational efficiency. - Ensure adherence to ITIL practices and service management frameworks. 5. Stakeholder & Cross-Functional Collaboration - Collaborate with development, infrastructure, security, and business teams to align maintenance with business goals. - Provide regular updates to leadership on system health, risks, and improvement initiatives. - Ensure seamless coordination during critical releases and production incidents. 6. Security & Compliance - Ensure timely implementation of security patches, vulnerability fixes, and regulatory compliance requirements. - Work with security teams to perform periodic audits and risk assessments. - Maintain adherence to data security and financial system compliance standards. 7. Vendor & Ecosystem Management - Coordinate with third-party vendors and service providers supporting the BHIM ecosystem. - Monitor vendor performance and ensure adherence to SLAs and uptime commitments. - Support licensing, upgrades, and integration activities as required. Key Requirements Education & Experience - Bachelors/Masters degree in Computer Science, IT, or a related field. - 15+ years of experience in software maintenance, production support, DevOps, or SRE. - Proven experience in handling high-availability, transaction-heavy platforms (preferably fintech/payments). Technical Skills Strong expertise in: - DevOps practices and CI/CD pipelines - Site Reliability Engineering (SRE) frameworks - Production monitoring tools (e.g., Prometheus, Grafana, ELK, Splunk) - ITSM tools (e.g., ServiceNow, Jira Service Management) - Experience with cloud platforms (AWS/Azure/GCP) and microservices architecture. - Strong understanding of: - System debugging, performance tuning, and incident management - Database management (SQL/NoSQL) - Security best practices and compliance frameworks 2. Leadership & Behavioral Skills Strong technical leadership and decision-making capability. Excellent stakeholder communication and incident handling skills. Ability to operate in a high-pressure, real-time financial transaction environment. Strong analytical and problem-solving mindset. Preferred Qualifications ITIL certification or experience in IT service management frameworks. Experience in fintech, digital payments, or banking ecosystems (UPI preferred). Exposure to Agile, DevSecOps, and automation-first environments. Why Join BHIM Work on one of Indias most critical and high-scale digital payment platforms. Opportunity to solve complex scalability and reliability challenges. Drive impact at national scale in the fintech ecosystem. .