Site Reliability Engineer

Role Overview: Join the digital revolution at NatWest Digital X, where the aim is to create effortless and secure digital experiences. The team is organized around three principles: engineer, protect, and operate. As a Site Reliability Engineer based in India, you will play a key role in improving non-functional and operational characteristics of products and services. Key Responsibilities: - Support the improvement of non-functional and operational characteristics such as availability, performance, efficiency, change management, monitoring, security, incident response, and capacity planning - Collaborate with engineers to ensure a safe and secure approach to delivering change - Contribute to the reliability, monitoring, and operational excellence of cloud-native platforms - Support production systems, implement SRE practices, and ensure services are observable, scalable, and resilient - Participate in 24/7 support and on-call rotation, gaining experience in incident response and platform operations - Support the operation of AWS-based Kubernetes platforms (EKS) - Contribute to monitoring, alerting, and observability implementations using tools like Grafana and Prometheus - Assist in incident management, troubleshooting, and root cause analysis - Participate in on-call rotations and production support activities - Implement infrastructure changes using Terraform and GitOps workflows - Support CI/CD pipelines (GitLab, Argo CD) and deployment processes - Help improve system reliability through automation and operational improvements - Follow SRE practices such as runbooks, documentation, and post-incident reviews - Work with DevOps and engineering teams to improve system performance and stability - Ensure solutions align with security, compliance, and operational standards Qualifications Required: - Solid foundational experience in cloud platforms - Experience with AWS and Kubernetes (EKS) in a production or pre-production environment - Familiarity with monitoring and observability tools such as Grafana and Prometheus - Understanding of CI/CD pipelines and Git-based workflows (GitLab preferred) - Exposure to Terraform or infrastructure-as-code concepts - Basic understanding of SRE practices and production support models - Experience troubleshooting applications or infrastructure issues - Awareness of networking and security fundamentals in cloud environments - Willingness to participate in on-call rotations and incident response - Strong problem-solving mindset and eagerness to learn - Good communication and collaboration skills Role Overview: Join the digital revolution at NatWest Digital X, where the aim is to create effortless and secure digital experiences. The team is organized around three principles: engineer, protect, and operate. As a Site Reliability Engineer based in India, you will play a key role in improving non-functional and operational characteristics of products and services. Key Responsibilities: - Support the improvement of non-functional and operational characteristics such as availability, performance, efficiency, change management, monitoring, security, incident response, and capacity planning - Collaborate with engineers to ensure a safe and secure approach to delivering change - Contribute to the reliability, monitoring, and operational excellence of cloud-native platforms - Support production systems, implement SRE practices, and ensure services are observable, scalable, and resilient - Participate in 24/7 support and on-call rotation, gaining experience in incident response and platform operations - Support the operation of AWS-based Kubernetes platforms (EKS) - Contribute to monitoring, alerting, and observability implementations using tools like Grafana and Prometheus - Assist in incident management, troubleshooting, and root cause analysis - Participate in on-call rotations and production support activities - Implement infrastructure changes using Terraform and GitOps workflows - Support CI/CD pipelines (GitLab, Argo CD) and deployment processes - Help improve system reliability through automation and operational improvements - Follow SRE practices such as runbooks, documentation, and post-incident reviews - Work with DevOps and engineering teams to improve system performance and stability - Ensure solutions align with security, compliance, and operational standards Qualifications Required: - Solid foundational experience in cloud platforms - Experience with AWS and Kubernetes (EKS) in a production or pre-production environment - Familiarity with monitoring and observability tools such as Grafana and Prometheus - Understanding of CI/CD pipelines and Git-based workflows (GitLab preferred) - Exposure to Terraform or infrastructure-as-code concepts - Basic understanding of SRE practices and production support models - Experience troubleshooting applications or infrastructure issues - Awareness of networking and security fundamentals in cloud environments - Willingness to partici