Helpdesk Executive

Job Summary We are looking for a proactive and customer-focused Helpdesk Executive to provide first-level technical support to end users. The candidate will be responsible for troubleshooting IT issues, resolving user queries, and ensuring smooth operation of IT systems and services. Key Responsibilities Provide first-level technical support for hardware, software, and network-related issues. Respond to user queries via phone, email, chat, or ticketing systems. Log, track, and resolve incidents and service requests within defined SLAs. Install, configure, and troubleshoot desktops, laptops, printers, and other peripherals. Assist users with password resets, account unlocks, and access-related issues. Support Microsoft Windows, Office 365, and basic networking environments. Escalate unresolved issues to higher-level support teams and follow up until closure. Maintain accurate records of incidents, solutions, and user interactions. Perform routine system checks and support software installations and updates. Ensure high levels of customer satisfaction through timely and effective issue resolution.