Noc Analyst

Role Summary We are looking for an experienced NOC Analyst with strong, hands-on expertise in Zabbix and its integrations to join our 247 operations team supporting US customers. The analyst will be responsible for proactive monitoring, event triage, first-level troubleshooting, incident management and timely escalation across customer network, server, storage, cloud and application infrastructure ensuring maximum availability and SLA compliance around the clock. Key Responsibilities Provide 247 proactive monitoring of network, server, storage, virtualization, cloud and application infrastructure for US customers using Zabbix. Configure, administer and tune Zabbix templates, items, triggers, actions, host/low-level discovery, Zabbix proxies, agents (Agent/Agent2), SNMP, IPMI and JMX checks, dashboards and maps. Build and maintain Zabbix integrations using the Zabbix REST API, webhooks and media types with ITSM/ticketing (ServiceNow, Jira), on-call/alerting (PagerDuty, OpsCenter), and Cha tops (Slack, Microsoft Teams, email/SMS). Detect, acknowledge, triage and correlate alerts; perform first-level troubleshooting; create, classify and escalate incidents per defined runbooks, priorities and SLAs. Drive the incident lifecycle logging, updates, escalation and resolution coordination and support problem and change management activities. Reduce alert noise through threshold tuning, dependency configuration and maintenance windows; continuously improve monitoring coverage and signal quality. Communicate clearly and professionally with US customers and internal teams via tickets, email and calls; provide accurate shift handovers and maintain shift logs. Create and maintain SOPs, runbooks, knowledge-base articles and as-built monitoring documentation. Track and report on SLAs and KPIs (MTTA, MTTR, availability/uptime) and prepare periodic monitoring