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Job Title : System Support Engineer L1 Experience : 2.5+ Years Location : Mumbai (Powai) Shift : Rotational Role Summary : Provide first-level technical and functional support for enterprise applications and infrastructure. Handle user issues, troubleshoot systems, and ensure timely resolution while following support processes. Key Responsibilities : Provide phone/email support and own user issues end-to-end.Log, track, and update tickets in Jira/Freshdesk.Troubleshoot Linux/UNIX systems, web servers, and databases.Escalate unresolved issues and communicate during downtimes.Create knowledge base articles and support documentation. Mandatory Skills : Linux/UNIX administration, Apache/Tomcat/JBoss, basic SQL databases (MySQL/SQL Server/Oracle), scripting knowledge, and ticketing tools experience. Preferred : Banking/Financial Services domain exposure and client-site support experience.Strong communication skills, customer-focused mindset, and willingness to work in rotational shifts are essential. Skills:- Linux/Unix, Linux administration, Apache, Apache Tomcat, JBoss, SQL, MySQL, SQL server, Scripting language, JIRA and Technical support Job Title : System Support Engineer L1 Experience : 2.5+ Years Location : Mumbai (Powai) Shift : Rotational Role Summary : Provide first-level technical and functional support for enterprise applications and infrastructure. Handle user issues, troubleshoot systems, and ensure timely resolution while following support processes. Key Responsibilities : Provide phone/email support and own user issues end-to-end.Log, track, and update tickets in Jira/Freshdesk.Troubleshoot Linux/UNIX systems, web servers, and databases.Escalate unresolved issues and communicate during downtimes.Create knowledge base articles and support documentation. Mandatory Skills : Linux/UNIX administration, Apache/Tomcat/JBoss, basic SQL databases (MySQL/SQL Server/Oracle), scripting knowledge, and ticketing tools experience. Preferred : Banking/Financial Services domain exposure and client-site support experience.Strong communication skills, customer-focused mindset, and willingness to work in rotational shifts are essential. Skills:- Linux/Unix, Linux administration, Apache, Apache Tomcat, JBoss, SQL, MySQL, SQL server, Scripting language, JIRA and Technical support
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