NOC Lead (Noida)

The NOC Lead Specialist plays a pivotal role in overseeing and managing network operations within the telecom sector, ensuring seamless connectivity and service delivery. This position is based in Noida and requires a seasoned professional with a robust technical background and excellent communication skills to interact with clients and stakeholders effectively. Description - Minimum of 9-12 years of experience in network operations, preferably within the telecom sector. - Proven expertise in using network monitoring tools such as Nagios and Siren. - Strong client-facing abilities with excellent communication and interpersonal skills. - Demonstrated leadership skills with experience in managing and mentoring technical teams. - Ability to analyze complex network issues and provide strategic solutions effectively. - Familiarity with compliance standards and best practices in network management. - Strong problem-solving skills and the ability to work under pressure in a rapid-paced environment. Key Responsibilities - Oversee the daily operations of the Network Operations Center (NOC) to ensure optimal network performance and service delivery. - Lead and mentor a team of NOC technicians, providing guidance and support for complex troubleshooting and problem resolution. - Act as the primary point of contact for client-facing interactions, addressing network issues and maintaining strong client relationships. - Utilize monitoring tools such as Nagios and Siren to track network performance and detect potential issues before they impact service. - Develop and implement strategic plans to enhance network reliability and reduce downtime, aligning with organizational goals. - Coordinate with cross-functional teams to ensure timely resolution of network incidents and service requests. - Prepare and present detailed reports on network operations and performance metrics to senior management. - Ensure compliance with industry standards and company policies in all network operatio .