L1 Tech Support Engineer

Job Title: L1 Technical Support Job Location- Pune (Client Location) Experience- 3+ Years Employment Type- Full-Time About the Role We are looking for a proactive and customer-focused L1 Technical Support to join our implementation and support team. The ideal candidate will be responsible for software deployment, implementation, technical support, issue resolution, and customer engagement. This role requires strong troubleshooting skills, knowledge of application and database technologies, and the ability to work closely with clients as well as internal development and implementation teams. The candidate will play a critical role in ensuring smooth deployment of software solutions, maintaining system stability, resolving technical issues, and delivering an excellent customer experience. Key Responsibilities- Install, configure, and deploy enterprise software applications at customer sites. Conduct system study and support software implementation activities. Perform software testing, integration, and User Acceptance Testing (UAT). Provide end-user training and post-implementation support. Act as the primary technical interface between customers and the Development/Implementation teams. Monitor application health and perform preventive maintenance activities. Analyze application, server, and system logs to identify and resolve issues. Troubleshoot and resolve Level-1 production issues independently. Coordinate with Level-2 and Level-3 support teams for complex technical issues. Manage server and client configurations to ensure system availability. Maintain detailed incident reports and provide regular status updates. Ensure timely issue resolution while meeting defined Service Level Agreements (SLAs). Build and maintain strong customer relationships by providing high-quality technical support. Required Technical Skills- Strong understanding of Windows/Linux Operating Systems. Experience with Application Servers such as JBoss, WebLogic, or WebSphere . Good knowledge of Microsoft SQL Server or Oracle Database , including SQL query writing. Experience in software installation, deployment, configuration, and troubleshooting. Knowledge of enterprise application architecture and production support. Experience with application log analysis and root cause identification. Understanding of software implementation and system integration processes. Basic programming knowledge will be an added advantage. Preferred Skills- Experience in Banking, Financial Services, or Trade Finance domain will be preferred. Excellent analytical and problem-solving skills. Strong customer handling and stakeholder management abilities. Effective verbal and written communication skills. Good presentation and documentation skills. Ability to work independently as well as collaboratively within a team. Strong time management and multitasking skills. Flexible to work in a 247 rotational shift environment. Educational Qualification- BCA, B.Sc. (IT), or B.Tech (Electronics & Communication or related discipline). Consistently good academic record (60% or above throughout academics preferred). What We're Looking For- Customer-centric approach with excellent interpersonal skills. Self-driven individual with strong ownership and accountability. Ability to perform under pressure in a production support environment. Strong troubleshooting mindset with attention to detail. Willingness to learn new technologies and adapt to changing business requirements.