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Job Description: IGA Operations Support Execute daily operational activities within the IGA platform (e.g., SailPoint, Saviynt). Monitor and resolve tickets, access requests, and operational incidents within defined SLAs. Perform routine system checks, reconciliations, and job monitoring. Escalate platform issues to engineering/vendor teams as needed. Identity Lifecycle Execution (JML) Process and monitor joiner, mover, and leaver activities. Ensure timely provisioning and de-provisioning of access based on HR and business events. Validate data accuracy and resolve lifecycle processing exceptions. Access Request Provisioning Fulfill access requests through approved workflows and procedures. Validate approvals and ensure access aligns with policy and least privilege principles. Coordinate with application teams for provisioning and issue resolution. Access Reviews Certifications. Support execution of access certification campaigns (user, role, and application reviews). Track completion, follow up with reviewers, and escalate overdue actions. Document results and support remediation activities. Audit Compliance Support Provide evidence for audit requests and control validation. Support remediation tracking and closure activities. Ensure adherence to IAM policies, standards, and procedures. Application Onboarding (Operational Support) Assist with onboarding applications into the IGA platform from an operational perspective. Validate account data, entitlements, and access structures. Support testing and post-onboarding access verification. Process Execution Continuous Improvement Follow documented IAM operational procedures and playbooks. Identify process gaps, inefficiencies, and recurring issues. Recommend improvements to enhance automation and operational efficiency. Reporting Metrics Track operational metrics (e.g., SLA adherence, request volume, certification completion). Maintain accurate records of activities and outcomes. Support reporting for audit, compliance, and leadership visibility. Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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