IT Support Professional

As a Technical Support Specialist, you will be responsible for providing technical support to end users through various communication channels such as phone, chat, email, and remote tools. Your key responsibilities will include: - Troubleshooting and resolving issues related to desktops, laptops, Mac systems, and mobile devices. - Handling incidents and service requests efficiently using ServiceNow. - Supporting collaboration tools like Slack, Zoom, and Remote Desktop (RDP). - Performing basic troubleshooting for Outlook, VPN connectivity, and email access issues. - Assisting users with OneDrive and SharePoint access, syncing, and basic usage problems. - Providing support for macOS and iOS/Android devices, including basic configuration and troubleshooting. - Managing password resets, access requests, and basic account-related issues. - Ensuring timely documentation of incidents, resolutions, and standard procedures. - Delivering a high standard of customer service and clear communication to users. Please note that the above job description may be subject to change. Applicants are advised to verify the latest information directly on the company website before applying. As a Technical Support Specialist, you will be responsible for providing technical support to end users through various communication channels such as phone, chat, email, and remote tools. Your key responsibilities will include: - Troubleshooting and resolving issues related to desktops, laptops, Mac systems, and mobile devices. - Handling incidents and service requests efficiently using ServiceNow. - Supporting collaboration tools like Slack, Zoom, and Remote Desktop (RDP). - Performing basic troubleshooting for Outlook, VPN connectivity, and email access issues. - Assisting users with OneDrive and SharePoint access, syncing, and basic usage problems. - Providing support for macOS and iOS/Android devices, including basic configuration and troubleshooting. - Managing password resets, access requests, and basic account-related issues. - Ensuring timely documentation of incidents, resolutions, and standard procedures. - Delivering a high standard of customer service and clear communication to users. Please note that the above job description may be subject to change. Applicants are advised to verify the latest information directly on the company website before applying.