Source description
About the role
Tasks: Ability to work in multiple systems concurrently while providing support services Perform root cause analysis within a ticketing system and incident response forms Provide technical support to customers on onlne, chat, email and social platforms Participate in 24x7 on call rotation with team members Communicate effectively with internal and external customers Remain highly organized and detail oriented Maintain a sense of urgency when completing tasks Work closely with clients to provide 1 1 personalized software support Trouble-shooting and problem resolution Assist clients with software installation and updates Documenting issues and solutions and build knowledge base to prevent recurrences Provides feedback on problematic trends and patterns to development team Developing training documents, short videos on how to do for our customers Technology skills: Proficient computer skills (i.e. Word, Excel, Ticket Systems, Web Applications) Excellent verbal and written communication skills Knowledge and familiarity with Windows Server, IIS and PHP 7 Relational Database Knowledge, including Oracle, MSSQL and MongoDB Willingness to adapt and evolve to technology changes Ability to work independently and within a team Education Experience: Bachelors in - electronic, technology, engineering or computer science 6 months to 1 year application or customer or technical support experience
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