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About the role
Role: Technical Support Engineer (L1) Qualification: Any Graduate Certification: CCNA + MCSA Experience: Fresher Location: Pune Key Responsibilities: Address Technical Query of clients / Guide Users through technical processTroubleshoot technical issues related to software.Database analysisSQL express & sql management installation on client side.Design bill format & barcode printingDiagnosing technical issues of ERP product & forward the core problem of software to the development team.Assist customers with softwares installation, configuration & maintenance of systems as needed.Providing basic software training.Support data recovery in case of system crashesWork with developers, testers for issue resolutionWork Location: In person Role: Technical Support Engineer (L1) Qualification: Any Graduate Certification: CCNA + MCSA Experience: Fresher Location: Pune Key Responsibilities: Address Technical Query of clients / Guide Users through technical processTroubleshoot technical issues related to software.Database analysisSQL express & sql management installation on client side.Design bill format & barcode printingDiagnosing technical issues of ERP product & forward the core problem of software to the development team.Assist customers with softwares installation, configuration & maintenance of systems as needed.Providing basic software training.Support data recovery in case of system crashesWork with developers, testers for issue resolutionWork Location: In person
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