Consultant, CRM

As a CRM Consultant at NKT, you will play a crucial role in enhancing SAP CRM solutions across global markets. You will work with SAP Sales Cloud and Service Cloud to support sales and service processes across regions, contributing to CRM roll-out, data quality, and customer insights in a global organization focused on electrification and sustainable energy systems. Your main responsibilities will include configuring and optimizing SAP Sales and Service Cloud solutions. You will support the configuration, implementation, and optimization of SAP Sales Cloud (C4C) and Service Cloud solutions in collaboration with the CRM Product Owner. Your role will involve ensuring consistent system use, supporting CRM adoption across markets, and contributing to reliable customer data and improved visibility across sales and service activities. You will also collaborate with cross-functional teams to achieve these objectives. Your key responsibilities will include: - Supporting configuration, testing, and optimization of SAP Sales and Service Cloud - Translating business requirements into functional and technical specifications - Supporting CRM adoption through onboarding, training, and user support - Ensuring high data quality and enabling a 360 view of customer data - Conducting UAT, managing bug reporting, and coordinating issue resolution To be successful in this role, you should be a collaborative and structured professional with a customer focus. You should be organized, detail-oriented, and comfortable working with both technical and business stakeholders. Your ability to translate business needs into technical specifications, along with your practical experience in CRM systems in a B2B environment, will be key assets. Additionally, you should have a Masters degree in business, Engineering, or a related field, 510 years of experience with CRM systems, practical experience with SAP Sales Cloud and/or Service Cloud, experience in CRM roll-out, user adoption, and UAT/bug resolution, and the ability to translate business needs into technical specifications. NKT is committed to developing a diverse organization and culture and encourages candidates of all backgrounds to apply. Even if you do not meet all the requirements listed, we welcome your application. In this role, you will work in an international and collaborative environment, gaining exposure to digital customer platforms and agile ways of working. You will have opportunities to develop your skills, contribute to CRM improvements, and support global teams in enhancing customer engagement and data visibility. About NKT: NKT offers a broad range of building wires, low- and medium-voltage power cable solutions supporting safety in the building sector and the European energy transition. NKT operates from five main production sites with strong market positions across Europe, driven by customer centricity and a growth focus. As a Connector at NKT, you will be part of an organization dedicated to developing leading power cable technologies that enable the worlds transition to renewable energy. NKT connects a greener world with high-quality power cable technology and plays a key role in advancing clean energy solutions globally. Apply for this exciting opportunity at NKT before 30th June 2026 to join a diverse and international organization committed to creating a positive work environment and contributing to a sustainable future. As a CRM Consultant at NKT, you will play a crucial role in enhancing SAP CRM solutions across global markets. You will work with SAP Sales Cloud and Service Cloud to support sales and service processes across regions, contributing to CRM roll-out, data quality, and customer insights in a global organization focused on electrification and sustainable energy systems. Your main responsibilities will include configuring and optimizing SAP Sales and Service Cloud solutions. You will support the configuration, implementation, and optimization of SAP Sales Cloud (C4C) and Service Cloud solutions in collaboration with the CRM Product Owner. Your role will involve ensuring consistent system use, supporting CRM adoption across markets, and contributing to reliable customer data and improved visibility across sales and service activities. You will also collaborate with cross-functional teams to achieve these objectives. Your key responsibilities will include: - Supporting configuration, testing, and optimization of SAP Sales and Service Cloud - Translating business requirements into functional and technical specifications - Supporting CRM adoption through onboarding, training, and user support - Ensuring high data quality and enabling a 360 view of customer data - Conducting UAT, managing bug reporting, and coordinating issue resolution To be successful in this role, you should be a collaborative and structured professional with a customer focus. You should be organized, detail-oriented, and comfortable working with both technical and busi