SCCM/Intune Administrators - Hyderabad

Job Title: L1.5 Desktop Support Engineer Job Description We are hiring an L1.5 Desktop Support Engineer to provide remote desktop support for end users. The ideal candidate should have hands-on experience in Windows troubleshooting, remote support, SCCM/Intune, and endpoint management. You will be responsible for resolving user issues, supporting software deployments, and ensuring a seamless end-user experience. Key Responsibilities Provide remote desktop support for Windows-based systems. Troubleshoot hardware, software, network, and application-related issues. Resolve incidents using remote support tools (RDP, TeamViewer, AnyDesk, etc.). Support software installations, OS updates, and patch deployments through SCCM/Intune. Monitor endpoint compliance and assist with remediation activities. Log, track, and update incidents in ITSM tools (ServiceNow or similar). Escalate complex issues to L2/L3 support teams when required. Maintain documentation of troubleshooting steps and resolutions. Deliver excellent customer service and timely communication to end users. Required Skills 1.5 years of experience in Desktop Support / Service Desk / EUC Support. Strong knowledge of Windows 10/11 and Microsoft Office 365. Hands-on experience with SCCM (MECM) and Microsoft Intune. Knowledge of Active Directory, basic networking, and hardware troubleshooting. Experience with remote support tools such as RDP, TeamViewer, AnyDesk, or BeyondTrust. Familiarity with ITSM tools like ServiceNow. Good communication and problem-solving skills. Preferred Skills Basic PowerShell scripting knowledge. Understanding of software deployment, OS imaging, and patch management. ITIL Foundation certification is an added advantage. Notice Period: Immediate Joiners Batch 3rd Aug Location Hyderabad Salary Max 6 LPA Work From Office Virtual Intreview 10 Hours Shifts Excellent Communication skills Minimum 1.5 Years of Exp in Technical Support Milki Bisht Cell: +91 9151206474 E-mail: milki.bisht@nlbtech.in