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About the role
As the Service Delivery Lead for Infrastructure & Digital Services at the client, you will be responsible for owning the technical aspects of the managed service, including cloud infrastructure, networking, Active Directory, the Dynatrace observability platform, and end-user IT support. You will act as the technical conscience of the engagement, taking ownership when issues arise and ensuring smooth operations. Key Responsibilities: - Own end-to-end service delivery for Infrastructure Operations, Digital Services, and Tech Services, totaling 12 FTE. - Maintain and meet SLA targets for Infrastructure and Digital Services, ensuring high availability and uptime. - Lead daily operations review with the client and manage major incidents effectively. - Govern the escalation paths and coach engineers on root-cause investigation. - Collaborate with AI/Automation Lead on Dynatrace AI Ops opportunities and drive technical CSI initiatives. Required Skills & Experience: - 1215 years of total IT service delivery experience with a minimum of 6 years leading infrastructure or observability teams. - Hands-on experience with Azure and deep expertise in Dynatrace. - Proficiency in networking fundamentals, Active Directory administration, and ServiceNow operations. - ITIL v4 Foundation certification required; ITIL Managing Professional and Azure Solutions Architect Expert preferred. - Direct client-facing experience with US-based clients and strong communication skills in English. If you are interested in this role, kindly share your resume at Muskan.shukla@nlbtech.com. As the Service Delivery Lead for Infrastructure & Digital Services at the client, you will be responsible for owning the technical aspects of the managed service, including cloud infrastructure, networking, Active Directory, the Dynatrace observability platform, and end-user IT support. You will act as the technical conscience of the engagement, taking ownership when issues arise and ensuring smooth operations. Key Responsibilities: - Own end-to-end service delivery for Infrastructure Operations, Digital Services, and Tech Services, totaling 12 FTE. - Maintain and meet SLA targets for Infrastructure and Digital Services, ensuring high availability and uptime. - Lead daily operations review with the client and manage major incidents effectively. - Govern the escalation paths and coach engineers on root-cause investigation. - Collaborate with AI/Automation Lead on Dynatrace AI Ops opportunities and drive technical CSI initiatives. Required Skills & Experience: - 1215 years of total IT service delivery experience with a minimum of 6 years leading infrastructure or observability teams. - Hands-on experience with Azure and deep expertise in Dynatrace. - Proficiency in networking fundamentals, Active Directory administration, and ServiceNow operations. - ITIL v4 Foundation certification required; ITIL Managing Professional and Azure Solutions Architect Expert preferred. - Direct client-facing experience with US-based clients and strong communication skills in English. If you are interested in this role, kindly share your resume at Muskan.shukla@nlbtech.com.
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