Lead Support Analyst Maharashtra

Job Title: Lead Support Analyst Job Code: 13743 Country: IN City: Mumbai Skill Category: IT\ Technology Description: Role & Responsibilities: Analytics support team is responsible for providing global support for equity pre-trade and post-trade analytics applications. These are critical applications used by internal users and external clients. Hence, this is a client-facing and front-office business desks facing production support role. It is an individual contributor position with high ownership within Analytics support team. The selected person would report to Global Head for Analytics IT support while working closely with business in a highly cooperative setting. Work as part of global support team with specific focus on equity analytics products: TradeSpex and TCA. Active client and trading desk facing role - Interface with other support teams, global internal and external clients related to support, use and output of the products. As part of global team, act as key contact point for queries of both technical and functional nature. L1 & L2/L3 Production Services & client service for pre-trade and post-trade analytics applications health checks, batch support, application support, incident management and automation initiatives. Problem ownership from Incident to resolution. Root cause analysis & fixes for maintaining and improving system stability. Daily monitoring of the platforms and take proactive action when issue arises. Respond quickly and effectively to clients on support issues and functional queries Release management and testing of ongoing enhancements and system improvements. Be able to deal with analysing large data sets in a variety of platform and independently troubleshoot issues related to upstream data feeds and internal system components. Assist in the routine preparation of reports for Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying. .