Senior Support Analyst

Job Title: Senior Support Analyst Job Code: 11878 Country: IN City: Mumbai Skill Category: ITTechnology Description: Position Specifications: Corporate Title Associate Functional Title Sr-Support Analyst/Lead Support Analyst Experience 4-8 years Qualification B.E/B.Tech/MCA/M.Tech in Computer Science or another such quantitative field. Ideally a Master s degree or above. Role & Responsibilities: As a part of TOC (Technical Operations Center) team candidate will play a vital role in ensuring the stability and performance of multiple infrastructure services such as UNIX, Networks, Storage and backup. Team member would also be responsible to deal with level 1 and 2 tasks, troubleshoot and resolve issues. Cross-functional skills are desired in managing multiple infrastructure equipment s such as servers, network devices in disciplines of Unix/Linux, Networks Storage and backup This will include ensuring operations run consistently in a standard way across all regions and that data is appropriately stored, protected or archived within agreed service levels. As part of the 24/7 service, you will be responsible for incident and change management and provide technical guidance to other members of the team or other infrastructure teams. Detailed role and responsibilities are as follows: UNIX/Linux : Level 1 Support: Serve as the initial point of contact for Level 1 operational issues, addressing and resolving them in a timely and effective manner. Linux System Administration: Assist in the setup, configuration, and maintenance of Linux servers, ensuring their availability, performance, and security. Participate in Storage Operations: Engage in tasks related to the setup, configuration, and maintenance of SAN/NAS systems, ensuring their availability, performance, and security. Troubleshooting: Diagnose and resolve basic hardware, software, and network issues, escalating more complex problems as needed. Monitoring: Participate in the setup and maintenance of system monitoring tools to detect and report operational issues. Security: Contribute to security best practices and assist in implementing security measures. Documentation: Maintain accurate and up-to-date system documentation. Collaboration: Collaborate with senior Linux administrators and other departments to provide Level 1 support and contribute to technical initiatives. Storage : Update and maintain standard operating procedures for SAN, NAS, Backup & Archive and ensure processes are followed. Maintain the health of the storage systems ensuring hardware faults and resolved by the vendor in a timely manner. Monitor performance of storage environments and the systems that rely on them. Perform emergency and planned maintenance of storage-based systems. Create and execute storage-based change, Work on projects as assigned and work on other duties as assigned. Maintain standard documentation and ensure adherence to the global standard is followed and build productive working relationships with peer teams. Shifts 247 shifts covering all regions (Global Support) Key Skills Mandatory Desirable Domain Infrastructure Domain Technical UNIX/LINUX: Linux Proficiency: A solid understanding of Linux operating systems, including experience with installations, configurations and troubleshooting. Troubleshooting skills: The ability to diagnose and resolve technical issues efficiently, with a keen eye for detail and problem-solving. Basic SAN/NAS Knowledge: Familiarity with Storage Area Networks (SAN) and Network-Attached Storage (NAS) concepts is a plus. Knowledge of Linux OS, Scripting, automation tooling such as Python or Ansible (desirable) AD, DNS, DHCP & WINS integration, Group Policy, Security (including SID, GUID, permissions & NTFS), TCP/IP, SNMP Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.