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About the role
Greetings From Novac!!! Job Title: IT Infrastructure Support Engineer Years of Experience: 2-5 Years Location: Chennai Role Objective Solve IT infrastructure issues within defined timelines Maintain strong technical knowledge across systems and networking Perform data backup and restoration activities Ensure timely issue resolution for users and systems Principal Accountabilities Manage and troubleshoot desktops, servers, and routers Coordinate effectively with vendors and ISPs Continuously update technical skills to meet evolving requirements Minimize failures in servers, storage, connectivity, and networking Monitor server performance and maintain proper documentation Shared Objectives Follow up with users on system performance and reported issues Ensure resolution of issues by coordinating with vendors Support Responsibilities Ensure user-reported issues are solved within the specified timeframe Provide timely feedback to users on issue resolution Assist users in comfortable usage of desktops, printers, and networking Qualifications & Skills 2-5 years of experience in IT infrastructure support Strong problem-solving and troubleshooting abilities Excellent communication and teamwork skills Knowledge of backup systems , server monitoring tools, and documentation practices Familiarity with ITIL framework preferred.
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