Head of Cloud & Security

As an Executive, Head of Cloud & Security at NTT DATA, your role involves providing leadership for operations, administration, and results globally for multiple departments within the Network Practice. Your key responsibilities include: - Ensuring client satisfaction by delivering services according to agreed service definitions, Service Level Agreements, and other contracts. - Developing and executing a strategic vision for the managed services client delivery management function. - Fostering strong relationships with key strategic clients and exceeding their expectations. - Implementing best practices, standards, and processes to deliver high-quality managed services consistently. - Defining, monitoring, and reporting on key performance indicators (KPIs) to improve service delivery efficiency. - Allocating resources effectively to meet client demands efficiently. - Identifying and mitigating potential risks to client service delivery. - Managing the budget for managed services client delivery function. - Collaborating with the technology team to enhance service delivery capabilities. - Advocating for client needs within the organization and ensuring client-centric decision-making. - Engaging with suppliers to resolve incidents and performance issues. - Developing and managing an annual operational budget. - Reviewing proposals to align with growth objectives and client interests. - Providing advice in pre-sales processes and collaborating with stakeholders to ensure service delivery against Service Level Agreements. - Motivating the team for outstanding performance against SLAs. - Negotiating and resolving contractual issues. - Partnering with the organization to attract talent and ensure team requirements are met. To excel in this role, you need: - Substantial familiarity with the specific industry served by the organization. - Awareness of emerging technologies in the IT industry. - Knowledge of service delivery models like ITIL and Agile methodologies. - Understanding of client needs, market dynamics, and profitability control. - Leadership, communication, relationship-building, and strategic planning skills. - Analytical, problem-solving, negotiation, risk management, and adaptability skills. - Ability to optimize service delivery processes and manage resources effectively. Academic qualifications and certifications required: - Bachelor's degree in Information Technology or Business. - Relevant ITIL certification. - Relevant project management certification (e.g., PMP). Required experience includes: - Demonstrated experience in managed services, service delivery, client management, and project management. - Experience in meeting SLAs, quality standards, contract compliance, and client satisfaction. - Experience in team management, contract performance monitoring, and service delivery projects. About NTT DATA: NTT DATA is a $30 billion business and technology services leader serving 75% of the Fortune Global 100. They are committed to client success and responsible innovation in AI, cloud, security, and digital services. NTT DATA offers a flexible work environment and is dedicated to meeting client and employee needs. As an Executive, Head of Cloud & Security at NTT DATA, your role involves providing leadership for operations, administration, and results globally for multiple departments within the Network Practice. Your key responsibilities include: - Ensuring client satisfaction by delivering services according to agreed service definitions, Service Level Agreements, and other contracts. - Developing and executing a strategic vision for the managed services client delivery management function. - Fostering strong relationships with key strategic clients and exceeding their expectations. - Implementing best practices, standards, and processes to deliver high-quality managed services consistently. - Defining, monitoring, and reporting on key performance indicators (KPIs) to improve service delivery efficiency. - Allocating resources effectively to meet client demands efficiently. - Identifying and mitigating potential risks to client service delivery. - Managing the budget for managed services client delivery function. - Collaborating with the technology team to enhance service delivery capabilities. - Advocating for client needs within the organization and ensuring client-centric decision-making. - Engaging with suppliers to resolve incidents and performance issues. - Developing and managing an annual operational budget. - Reviewing proposals to align with growth objectives and client interests. - Providing advice in pre-sales processes and collaborating with stakeholders to ensure service delivery against Service Level Agreements. - Motivating the team for outstanding performance against SLAs. - Negotiating and resolving contractual issues. - Partnering with the organization to attract talent and ensure team requirements are met. To excel in this role, you need: - Substantial familiarity wi