Helpdesk Supervisor-ITIL

As a Helpdesk Supervisor-ITIL at NTT DATA in Noida, Uttar Pradesh, India, you will provide front-line supervision to a team responsible for assisting users in solving problems related to hardware, software, networks, and peripherals. Your responsibilities will include assigning work to direct reports, recommending actions on hiring, firing, promotions, and disciplinary actions, as well as ensuring client service levels and performance metrics are met by the team. You will lead a larger helpdesk team responsible for maintenance of complex hardware/software systems and support more complex computer and network systems. Additionally, you will provide guidance to drive results for improving business processes and client service delivery. Key Responsibilities: - Supervise a team responsible for assisting users in solving hardware, software, network, and peripheral-related problems - Assign work to direct reports and make recommendations on hiring, firing, promotions, and disciplinary actions - Lead a larger helpdesk team for maintenance of complex hardware/software systems - Provide guidance to drive results for improving business processes and client service delivery - Conduct career development, planning, and performance evaluations for the team - Lead technical support team providing post-sales client support and solutions utilizing telephone and remote diagnostic capabilities Qualifications Required: - Strong ability to communicate complex technical information to stakeholders with or without a technical background - Good leadership, team-building, and project management skills - General knowledge of product lines and technical knowledge - Significant client service skills - Ability to develop and lead a team to deliver key business results About NTT DATA: NTT DATA is a trusted global innovator of business and technology services with a commitment to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and offers services including business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. Please note that NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. NTT DATA is an equal opportunity employer. As a Helpdesk Supervisor-ITIL at NTT DATA in Noida, Uttar Pradesh, India, you will provide front-line supervision to a team responsible for assisting users in solving problems related to hardware, software, networks, and peripherals. Your responsibilities will include assigning work to direct reports, recommending actions on hiring, firing, promotions, and disciplinary actions, as well as ensuring client service levels and performance metrics are met by the team. You will lead a larger helpdesk team responsible for maintenance of complex hardware/software systems and support more complex computer and network systems. Additionally, you will provide guidance to drive results for improving business processes and client service delivery. Key Responsibilities: - Supervise a team responsible for assisting users in solving hardware, software, network, and peripheral-related problems - Assign work to direct reports and make recommendations on hiring, firing, promotions, and disciplinary actions - Lead a larger helpdesk team for maintenance of complex hardware/software systems - Provide guidance to drive results for improving business processes and client service delivery - Conduct career development, planning, and performance evaluations for the team - Lead technical support team providing post-sales client support and solutions utilizing telephone and remote diagnostic capabilities Qualifications Required: - Strong ability to communicate complex technical information to stakeholders with or without a technical background - Good leadership, team-building, and project management skills - General knowledge of product lines and technical knowledge - Significant client service skills - Ability to develop and lead a team to deliver key business results About NTT DATA: NTT DATA is a trusted global innovator of business and technology services with a commitment to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries and offers services including business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. Please note that NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. NTT DATA is an equal opportunity employer.