Security Engineer WAF and SSLO

Role Overview: As a Security Remote Field Service Engineer (L2) at NTT DATA, you will be responsible for providing professional remote technical support services to clients by identifying and resolving technical incidents and problems. Your role will involve restoring service to clients by driving incidents to an effective resolution, ensuring zero missed service level agreement (SLA) conditions. Key Responsibilities: - Maintain the support process and handle support requests according to procedures. - Use service assurance software and tools to investigate and diagnose problems, collect performance statistics, and create reports. - Identify and resolve problems following agreed procedures. - Carry out maintenance tasks and monitor service delivery against service level agreements. - Analyze service records regularly to identify actions required to maintain or improve service levels. - Investigate causes of incidents, seek resolution, and escalate unresolved incidents. - Provide service recovery and document resolved incidents according to procedures. - Maintain secure, accurate, complete, and current configuration on configuration items (CIs). - Investigate and identify the root cause of incidents remotely and assist with implementing agreed remedies and preventative measures. - Provide feedback to clients and update systems, portals, and ticketing tools as per standard operating procedures. - Cooperate with stakeholders to expedite diagnosis of errors and problems and identify resolutions. Qualification Required: To thrive in this role, you need to have: - Developing knowledge of technical documentation. - Developing knowledge on management agent concepts, redundancy concepts, and remote console architecture within supported technical domain. - Developing knowledge of vendor technologies such as Cisco, Microsoft, ARC, Audio Codes, PeterConnect, Sonus. - Customer service orientation and proactive thinking. - Problem-solving skills with a high level of drive and self-organization. - Good attention to detail, analytical and logical thinking. - Excellent spoken and written communication skills. - Ability to work well with others and in group settings with colleagues and stakeholders. About NTT DATA: NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. Committed to accelerating client success and positively impacting society through responsible innovation, NTT DATA is a global top employer with experts in more than 50 countries. As part of the NTT Group, which invests over $3 billion each year in R&D, NTT DATA offers clients access to a robust ecosystem of innovation centers and established and start-up partners. Equal Opportunity Employer: NTT DATA is proud to be an Equal Opportunity Employer that embraces diversity and provides an environment free of unfair discrimination and harassment. Join the global team at NTT DATA and accelerate your career with a company committed to responsible innovation. Apply today. Role Overview: As a Security Remote Field Service Engineer (L2) at NTT DATA, you will be responsible for providing professional remote technical support services to clients by identifying and resolving technical incidents and problems. Your role will involve restoring service to clients by driving incidents to an effective resolution, ensuring zero missed service level agreement (SLA) conditions. Key Responsibilities: - Maintain the support process and handle support requests according to procedures. - Use service assurance software and tools to investigate and diagnose problems, collect performance statistics, and create reports. - Identify and resolve problems following agreed procedures. - Carry out maintenance tasks and monitor service delivery against service level agreements. - Analyze service records regularly to identify actions required to maintain or improve service levels. - Investigate causes of incidents, seek resolution, and escalate unresolved incidents. - Provide service recovery and document resolved incidents according to procedures. - Maintain secure, accurate, complete, and current configuration on configuration items (CIs). - Investigate and identify the root cause of incidents remotely and assist with implementing agreed remedies and preventative measures. - Provide feedback to clients and update systems, portals, and ticketing tools as per standard operating procedures. - Cooperate with stakeholders to expedite diagnosis of errors and problems and identify resolutions. Qualification Required: To thrive in this role, you need to have: - Developing knowledge of technical documentation. - Developing knowledge on management agent concepts, redundancy concepts, and remote console architecture within supported technical domain. - Developing knowledge of vendor technologies such as Cisco, Microsoft, ARC, Audio Codes, PeterConnect, Sonus. - Customer service orientation and proactive thinking. - Problem-solving skills with a high