Security Engineer WAF & SSLO (L1)

As a Security Remote Field Service Engineer (L1) at NTT DATA, your role involves providing professional remote technical support to clients by identifying and resolving technical incidents and problems. Your responsibilities include: - Maintaining the support process and handling support requests according to procedures - Investigating and diagnosing problems using service assurance software and tools - Identifying and resolving problems following agreed procedures - Monitoring service delivery against service level agreements and maintaining records - Prioritizing and diagnosing incidents, investigating causes, and seeking resolution - Providing service recovery and documenting resolved incidents - Maintaining secure, accurate, and current configuration on configuration items - Investigating root causes of incidents and assisting with remedies and preventative measures - Providing detailed advice on specific specialisms and ensuring efficient incident resolution - Logging all incidents with required detail and cooperating with stakeholders for issue resolution To excel in this role, you should have: - Ability to communicate and work across different cultures and social groups - Strong planning and project management skills - Positive outlook, ability to work under pressure, and adaptability - Active listening techniques and customer-centric approach - Entry-level knowledge of vendor technologies and management agent concepts Academic qualifications and certifications required: - Degree or relevant qualification in Information Technology or Computing - Associate level Certification in Security Technologies such as Cisco, Microsoft, etc. Required experience includes: - Entry-level experience in Security technologies and technical support - Experience in diagnosis, troubleshooting, and providing remote support - Familiarity with relevant technology This is an on-site working position at NTT DATA, a global leader in business and technology services committed to client success and responsible innovation. NTT DATA is an Equal Opportunity Employer that values diversity and provides a discrimination-free environment for all employees. Join NTT DATA to accelerate your career and be a part of a global team dedicated to positive impact and innovation. As a Security Remote Field Service Engineer (L1) at NTT DATA, your role involves providing professional remote technical support to clients by identifying and resolving technical incidents and problems. Your responsibilities include: - Maintaining the support process and handling support requests according to procedures - Investigating and diagnosing problems using service assurance software and tools - Identifying and resolving problems following agreed procedures - Monitoring service delivery against service level agreements and maintaining records - Prioritizing and diagnosing incidents, investigating causes, and seeking resolution - Providing service recovery and documenting resolved incidents - Maintaining secure, accurate, and current configuration on configuration items - Investigating root causes of incidents and assisting with remedies and preventative measures - Providing detailed advice on specific specialisms and ensuring efficient incident resolution - Logging all incidents with required detail and cooperating with stakeholders for issue resolution To excel in this role, you should have: - Ability to communicate and work across different cultures and social groups - Strong planning and project management skills - Positive outlook, ability to work under pressure, and adaptability - Active listening techniques and customer-centric approach - Entry-level knowledge of vendor technologies and management agent concepts Academic qualifications and certifications required: - Degree or relevant qualification in Information Technology or Computing - Associate level Certification in Security Technologies such as Cisco, Microsoft, etc. Required experience includes: - Entry-level experience in Security technologies and technical support - Experience in diagnosis, troubleshooting, and providing remote support - Familiarity with relevant technology This is an on-site working position at NTT DATA, a global leader in business and technology services committed to client success and responsible innovation. NTT DATA is an Equal Opportunity Employer that values diversity and provides a discrimination-free environment for all employees. Join NTT DATA to accelerate your career and be a part of a global team dedicated to positive impact and innovation.