Security MS Engineer - SIEM

As a Security Managed Services Engineer (L1) at NTT DATA, your role focuses on maintaining clients' firewall infrastructures to ensure Service Level Agreements (SLAs) are met without any missed conditions. Your responsibilities include: - Providing front-line support by handling standard and low-complexity incidents and service requests - Monitoring client infrastructure and solutions to quickly identify and investigate problems - Offering telephonic, ITSM ticket, or chat support to clients for efficient incident and request resolutions - Scheduling maintenance activities like patching and configuration changes to optimize workflows - Following handover procedures for shift changes to ensure service continuity - Identifying opportunities for work optimization, automation, and process improvements - Contributing to implementing and delivering disaster recovery functions and tests To excel in this role, you need: - Entry-level experience in troubleshooting and supporting security, network, data center, systems, or storage administration - Working knowledge of ITIL processes - Skills in active listening techniques and prompt handling of tickets - Good understanding of ITSM tools - Ability to communicate and collaborate across different cultures - Capacity to plan activities well in advance and adapt to changing circumstances - Positive outlook, ability to perform under pressure, and willingness to extend working hours when necessary - Client-centric approach and a bachelor's degree or equivalent qualification in IT/Computing About NTT DATA: NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. Committed to accelerating client success and responsible innovation, NTT DATA offers unmatched capabilities in AI, cloud, security, connectivity, data centers, and application services. As a Global Top Employer, NTT DATA fosters a diverse and inclusive culture and provides access to a robust innovation ecosystem. NTT DATA is part of NTT Group, investing over $3 billion annually in R&D. NTT DATA is an Equal Opportunity Employer that values diversity and does not discriminate based on age, race, gender, sexual orientation, religion, disability, or other protected categories. The company is dedicated to providing an environment free of unfair discrimination and harassment. Join NTT DATA's global team to accelerate your career and contribute to responsible innovation. Apply today. As a Security Managed Services Engineer (L1) at NTT DATA, your role focuses on maintaining clients' firewall infrastructures to ensure Service Level Agreements (SLAs) are met without any missed conditions. Your responsibilities include: - Providing front-line support by handling standard and low-complexity incidents and service requests - Monitoring client infrastructure and solutions to quickly identify and investigate problems - Offering telephonic, ITSM ticket, or chat support to clients for efficient incident and request resolutions - Scheduling maintenance activities like patching and configuration changes to optimize workflows - Following handover procedures for shift changes to ensure service continuity - Identifying opportunities for work optimization, automation, and process improvements - Contributing to implementing and delivering disaster recovery functions and tests To excel in this role, you need: - Entry-level experience in troubleshooting and supporting security, network, data center, systems, or storage administration - Working knowledge of ITIL processes - Skills in active listening techniques and prompt handling of tickets - Good understanding of ITSM tools - Ability to communicate and collaborate across different cultures - Capacity to plan activities well in advance and adapt to changing circumstances - Positive outlook, ability to perform under pressure, and willingness to extend working hours when necessary - Client-centric approach and a bachelor's degree or equivalent qualification in IT/Computing About NTT DATA: NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. Committed to accelerating client success and responsible innovation, NTT DATA offers unmatched capabilities in AI, cloud, security, connectivity, data centers, and application services. As a Global Top Employer, NTT DATA fosters a diverse and inclusive culture and provides access to a robust innovation ecosystem. NTT DATA is part of NTT Group, investing over $3 billion annually in R&D. NTT DATA is an Equal Opportunity Employer that values diversity and does not discriminate based on age, race, gender, sexual orientation, religion, disability, or other protected categories. The company is dedicated to providing an environment free of unfair discrimination and harassment. Join NTT DATA's global team to accelerate your career and contribute to responsible innovation. Apply today.