Helpdesk Analyst

As a Helpdesk Analyst at NTT DATA, your role will involve providing exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes. You will be responsible for recording, updating, and escalating support issues promptly. Additionally, you will support all IT onboarding activities for end-users and collaborate with internal IT teams on system testing, integration, and maintenance. Your contribution will also include discovering new IT business tools, suggesting and implementing process and technology improvements, and being open to learning and growing in other IT business areas. Key Responsibilities: - Provide exceptional IT Service Desk support, guidance, and training to end-users - Record, update, and escalate support issues promptly - Support all IT onboarding activities for end-users - Collaborate with internal IT teams on system testing, integration, and maintenance - Discover new IT business tools, suggest, evaluate, and implement process and technology improvements - Be willing to learn and grow in other IT business areas Qualifications Required: - Excellent English written and verbal communication skills - Exceptional customer service skills - Great team player - Ability to work 24/7 rotational shifts, week offs, and mandatory work from the office - Strong troubleshooting skills and bug-finding abilities - Ability to work independently within a diverse global team - IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite, and Microsoft Environment) About NTT DATA: NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. Committed to accelerating client success and positively impacting society through responsible innovation, NTT DATA is a leading AI and digital infrastructure provider. With expertise in enterprise-scale AI, cloud, security, connectivity, data centers, and application services, NTT DATA's consulting and industry solutions help organizations transition confidently into the digital future. As a Global Top Employer, NTT DATA operates in more than 50 countries, offering clients access to a robust ecosystem of innovation centers and partners. As part of the NTT Group, which invests over $3 billion annually in R&D, NTT DATA is dedicated to staying flexible and meeting the evolving needs of clients and employees. As a Helpdesk Analyst at NTT DATA, your role will involve providing exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes. You will be responsible for recording, updating, and escalating support issues promptly. Additionally, you will support all IT onboarding activities for end-users and collaborate with internal IT teams on system testing, integration, and maintenance. Your contribution will also include discovering new IT business tools, suggesting and implementing process and technology improvements, and being open to learning and growing in other IT business areas. Key Responsibilities: - Provide exceptional IT Service Desk support, guidance, and training to end-users - Record, update, and escalate support issues promptly - Support all IT onboarding activities for end-users - Collaborate with internal IT teams on system testing, integration, and maintenance - Discover new IT business tools, suggest, evaluate, and implement process and technology improvements - Be willing to learn and grow in other IT business areas Qualifications Required: - Excellent English written and verbal communication skills - Exceptional customer service skills - Great team player - Ability to work 24/7 rotational shifts, week offs, and mandatory work from the office - Strong troubleshooting skills and bug-finding abilities - Ability to work independently within a diverse global team - IT software and hardware troubleshooting knowledge and skills (Win 10, macOS, iOS, Android, Google Suite, and Microsoft Environment) About NTT DATA: NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. Committed to accelerating client success and positively impacting society through responsible innovation, NTT DATA is a leading AI and digital infrastructure provider. With expertise in enterprise-scale AI, cloud, security, connectivity, data centers, and application services, NTT DATA's consulting and industry solutions help organizations transition confidently into the digital future. As a Global Top Employer, NTT DATA operates in more than 50 countries, offering clients access to a robust ecosystem of innovation centers and partners. As part of the NTT Group, which invests over $3 billion annually in R&D, NTT DATA is dedicated to staying flexible and meeting the evolving needs of clients and employees.