Helpdesk Associate-ITSM

You will be responsible for providing exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes. You will record, update, and escalate support issues to the next level promptly. Additionally, you will support all IT onboarding activities for end-users and work with our internal IT teams on system testing, integration, and maintenance. You will engage in discovering new IT business tools to support our business users and internal IT team. Furthermore, you will seek, suggest, evaluate, and implement process and technology improvements. You should be willing to learn and grow in other IT business areas. Key Responsibilities: - Provide exceptional IT Service Desk support, guidance, and training to end-users - Record, update, and escalate support issues promptly - Support all IT onboarding activities - Work with internal IT teams on system testing, integration, and maintenance - Discover new IT business tools - Seek, suggest, evaluate, and implement process and technology improvements - Willingness to learn and grow in other IT business areas Qualifications Required: - Excellent English written and verbal communication skills - Exceptional customer service skills - Great team player - Comfortable working in 24/7 rotational shifts and mandatory work from office - Strong troubleshooting skills and ability to work independently within a diverse global team - Knowledge and skills in IT software and hardware troubleshooting (Win 10, macOS, iOS, Android, Google Suite, and Microsoft Environment) NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. They are committed to accelerating client success and positively impacting society through responsible innovation. NTT DATA is one of the world's leading AI and digital infrastructure providers, offering consulting and industry solutions to help organizations move confidently into the digital future. As a Global Top Employer, NTT DATA has experts in more than 50 countries and offers clients access to a robust ecosystem of innovation centers and partners. NTT DATA is part of the NTT Group, which invests over $3 billion each year in R&D. You will be responsible for providing exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes. You will record, update, and escalate support issues to the next level promptly. Additionally, you will support all IT onboarding activities for end-users and work with our internal IT teams on system testing, integration, and maintenance. You will engage in discovering new IT business tools to support our business users and internal IT team. Furthermore, you will seek, suggest, evaluate, and implement process and technology improvements. You should be willing to learn and grow in other IT business areas. Key Responsibilities: - Provide exceptional IT Service Desk support, guidance, and training to end-users - Record, update, and escalate support issues promptly - Support all IT onboarding activities - Work with internal IT teams on system testing, integration, and maintenance - Discover new IT business tools - Seek, suggest, evaluate, and implement process and technology improvements - Willingness to learn and grow in other IT business areas Qualifications Required: - Excellent English written and verbal communication skills - Exceptional customer service skills - Great team player - Comfortable working in 24/7 rotational shifts and mandatory work from office - Strong troubleshooting skills and ability to work independently within a diverse global team - Knowledge and skills in IT software and hardware troubleshooting (Win 10, macOS, iOS, Android, Google Suite, and Microsoft Environment) NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. They are committed to accelerating client success and positively impacting society through responsible innovation. NTT DATA is one of the world's leading AI and digital infrastructure providers, offering consulting and industry solutions to help organizations move confidently into the digital future. As a Global Top Employer, NTT DATA has experts in more than 50 countries and offers clients access to a robust ecosystem of innovation centers and partners. NTT DATA is part of the NTT Group, which invests over $3 billion each year in R&D.