Servicenow Engineer/developer

Desired Competencies Technical Behavioral Competency Must-Have 1 Proven experience as a ServiceNow Developer with expertise in Customer Service Management CSM and financial modules 2 Strong understanding of ServiceNow architecture data model and security principles 3 Experience in designing and implanting ServiceNow solutions including custom applications workflows and integrations 4 Proficiency in JavaScript HTML CSS and other web technologies 5 Excellent analytical and problem-solving skills 6 Strong communication and collaboration abilities 7 ServiceNow Certified System Administrator CSA certification is preferred 8 Experience with virtual agent deployment is a plus 9 Ability to work independently and as part of a team in a fast-paced environment Good-to-Have Prior experience in Customer facing roles will be an added advantage Prior experience of working in production support environment Experience with Requirement analysis and design SN Responsibility of Expectations from the Role 1 Collaborate with stakeholders to gather requirement and design solution using the ServiceNow platform 2 Develop custom applications workflows and automations withing ServiceNow to support Customer Service Management and Financial processes 3 Configure and customize ServiceNow modules to optimize functionality and user experience 4 Integrate ServiceNow with other systems and applications as needed 5 Troubleshoot and resolve issues related to ServiceNow configurations workflows and integrations 6 Provide technical expertise and guidance to the team members and stakeholders 7 Stay updated on ServiceNow best practices new features and industry trends 8 Assist in the evaluation and implementation of third-party applications and plugins within ServiceNow 9 Contribute to the development of documentation training materials and user guides 10 Participate in testing and quality assurance activities to ensure the reliability and performance of ServiceNow solutions Type Details of The Role For Candidate Briefing Reporting To Which Role Delivery Partner Size of the Team if any Reporting to this Role 02 No Reporting Individual Contributor should be a team player On-site Opportunity NA Unique Selling Proposition USP of The Role SME position Details of The Project A short Briefing on the Project may be attached with this document for candidate- briefing It may be shared with external stakeholders like job-agencies etc client has engaged for implementation enhancements and support of ServiceNow CSM and some of the Accounting modules Desired Competencies Technical Behavioral Competency Must-Have 1 Proven experience as a ServiceNow Developer with expertise in Customer Service Management CSM and financial modules 2 Strong understanding of ServiceNow architecture data model and security principles 3 Experience in designing and implanting ServiceNow solutions including custom applications workflows and integrations 4 Proficiency in JavaScript HTML CSS and other web technologies 5 Excellent analytical and problem-solving skills 6 Strong communication and collaboration abilities 7 ServiceNow Certified System Administrator CSA certification is preferred 8 Experience with virtual agent deployment is a plus 9 Ability to work independently and as part of a team in a fast-paced environment Good-to-Have Prior experience in Customer facing roles will be an added advantage Prior experience of working in production support environment Experience with Requirement analysis and design SN Responsibility of Expectations from the Role 1 Collaborate with stakeholders to gather requirement and design solution using the ServiceNow platform 2 Develop custom applications workflows and automations withing ServiceNow to support Customer Service Management and Financial processes 3 Configure and customize ServiceNow modules to optimize functionality and user experience 4 Integrate ServiceNow with other systems and applications as needed 5 Troubleshoot and resolve issues related to ServiceNow configurations workflows and integrations 6 Provide technical expertise and guidance to the team members and stakeholders 7 Stay updated on ServiceNow best practices new features and industry trends 8 Assist in the evaluation and implementation of third-party applications and plugins within ServiceNow 9 Contribute to the development of documentation training materials and user guides 10 Participate in testing and quality assurance activities to ensure the reliability and performance of ServiceNow solutions Type Details of The Role For Candidate Briefing Reporting To Which Role Delivery Partner Size of the Team if any Reporting to this Role 02 No Reporting Individual Contributor should be a team player On-site Opportunity NA Unique Selling Proposition USP of The Role SME position Details of The Project A short Briefing on the Project may be attached with this document for candidate- briefing It may be shared with external stakeholders like job-agencies etc client has engaged for imple